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Wil Jones
Wil Jones at North Penn Mazda

Wil Jones

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
1,541 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

33 yrs

4.9

1,541 Reviews

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1541 Reviews of Wil Jones

November 12, 2026

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Employee Rating

Wil was awesome. Very helpful. We had a mid morning appointment. He was able to have our serviced and done by 12:30, even though NP was shorthanded. Thank you Wil! More

by KJBCPA81
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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November 12, 2026

Dealership Rating
Employee Rating

I waited for my car and it was a nice waiting room. It was nice to get the email/text from Wil describing what he had done with the car. More

by LORAINESAITTA
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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November 12, 2026

Dealership Rating
Employee Rating

Super helpfulsuper professional and an all aound spectacular experience...a top notch Dealership and Service Department !! More

by bossrhino1
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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Nov 12, 2026

North Penn Mazda responded

Thank you so much for the fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear you had such a positive experience with our team. Providing helpful, professional service is always our goal, and it means a lot to know we delivered. Thank you for choosing North Penn Mazda. We look forward to seeing you again!

November 11, 2026

Dealership Rating
Employee Rating

Performed inspections in a timely manner. Gave me recommended services without feeling like they were trying to upsell me. I felt like they understand their customers. More

by ebarvia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis, Robert Bell

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Nov 12, 2026

North Penn Mazda responded

Thank you for the wonderful review! We're happy to hear you had a positive experience with our Service Department. We believe in providing honest recommendations and making sure our customers feel informed and comfortable every step of the way. We truly appreciate your trust in North Penn Mazda and look forward to assisting you again in the future!

November 11, 2026

Dealership Rating
Employee Rating

Easy to make an appointment to drop the car for repair I received updates on how the car repair was going I received a clean car after the necessary repairs were done More

by MELINDACENIZA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Hamilton, Amanda Miller, Caitlin Landis, Jamie Schneider, John Magarity Jr, John Ingram, Justin Fell, Robert Bell

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Nov 12, 2026

North Penn Mazda responded

Thank you for the 5-star review! We're so glad to hear scheduling your appointment was easy and that our team kept you informed throughout the repair process. We also appreciate you noticing the extra care we take to return your vehicle clean and ready to go. Thank you for choosing North Penn Mazda. We look forward to seeing you again!

November 11, 2026

Dealership Rating
Employee Rating

The dealership does a great job providing service. The follow up is redundant as I have already rated my service through the survey sent to me last week. More

by EI1116
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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Nov 12, 2026

North Penn Mazda responded

Thank you for your feedback and for recognizing the great work of our Service Department! We appreciate you taking the time to share your experience. We also understand your point regarding the follow-up surveys and apologize if the additional request felt repetitive. Your feedback is valuable, and we appreciate you choosing North Penn Mazda. We look forward to serving you again!

November 11, 2026

Dealership Rating
Employee Rating

North Penn is the most conscientious, knowledgeable, efficient, professional and friendly dealership. I always recommend the Service Center for its expertise, responsiveness and thorough work practice More

by DSAHLENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Oestreich, Amanda Miller, Caitlin Landis, Robert Bell

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Nov 12, 2026

North Penn Mazda responded

Thank you so much for the amazing review and continued support! We truly appreciate your confidence in our Service Department and are thrilled to hear that our team's knowledge, professionalism, and attention to detail continue to exceed your expectations. Your recommendations mean the world to us! Thank you for being a valued part of the North Penn Mazda family. We look forward to seeing you at your next visit!

November 10, 2026

Dealership Rating
Employee Rating

I had an excellent experience! I highly recommend North Penn Mazda for sales and service! More

by aleda9
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

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Nov 12, 2026

North Penn Mazda responded

Thank you for the wonderful 5-star review! We're thrilled to hear you had an excellent experience with us. It means so much to know you'd recommend both our Sales and Service Departments. We truly appreciate your support and thank you for choosing North Penn Mazda. We look forward to working with you again!

November 05, 2026

Dealership Rating
Employee Rating

North Penn Mazda always delivers more than expected. Their customer experience is top notch and always exceeds what we're hoping to receive. Can't speak highly enough about the team there. They are incr More

by jonathan.hare
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Print
Nov 12, 2026

North Penn Mazda responded

Thank you, Jonathan, for the amazing 5-star review! We’re thrilled to hear that our team continues to exceed your expectations. Providing an outstanding customer experience is what we strive for every day, and your kind words mean so much to everyone here at North Penn Mazda. We truly appreciate your loyalty and look forward to seeing you again!

November 05, 2026

Dealership Rating
Employee Rating

Customer service is 5 out of 5. I hope to buy/lease in early 2029. More

by jelsesr663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 12, 2026

North Penn Mazda responded

Thank you for the 5-star review! We're so happy to hear you had such a great experience with our team at North Penn Mazda. Providing exceptional customer service is always our top priority. We truly appreciate your support and look forward to the opportunity to work with you again when you're ready to buy or lease in 2029. We'll be here to help make your next experience just as great!

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