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Caitlin Sands
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945 Reviews
945 Reviews
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945 Reviews of Caitlin Sands
Verified Customer
Helpful 
January 17, 2024
This dealership consistently provides exceptional service by attentively listening to customer concerns, responding with patience and resolving issues efficiently, often receiving praise from customers for t by attentively listening to customer concerns, responding with patience and resolving issues efficiently, often receiving praise from customers for their helpful and friendly demeanor. More
by 2mark1371
Other Employees Tagged: Destinee Fargas, Yohan Danino, Michelle Whidden , Max Prado
January 17, 2024
Not happy at all. Have had engine issues from the start. Recalled items replaced as the recalls come in. Not only am I still having issues but Kia doesn’t want to deal Have had engine issues from the start. Recalled items replaced as the recalls come in. Not only am I still having issues but Kia doesn’t want to deal with it. I have to check my car before it goes in and check it on the way out, just to make sure it’s leaving with all the parts it came in with. I have to remind them with an oil change you have to start it and what not to get the oil down to the filter then check it and fill it as needed. Between oil changes I have to refill the oil a min of 4 qts. I will not be buying another Kia. So disappointed More
by Ericngina123
January 17, 2024
I waited 2 1/2 hours for a basic oil change and a wheel speed sensor replacement that may pay .2 hours of warranty time. The final bill was incorrect as the $20 coupon was not deducted until I brought it speed sensor replacement that may pay .2 hours of warranty time. The final bill was incorrect as the $20 coupon was not deducted until I brought it to their attention. They told me there was a nail in the sidewall of a tire after over 2 hours in., but didn’t show it to me. I should have asked to see it, but by that time I was so tired from waiting. My tire pressure was low after leaving on all 4 tires. That was not an issue when I arrived! As a former Service Advisor I was quite disappointed in how long I had to wait and I made a previous appointment for the service. I also helped calm down a lady whose wheel fell off after she left the dealership for a tire rotation. Terrible service visit. More
by BOFADIP
January 17, 2024
This dealership is the (EIS) Excellence In Service) Dealership every time I bring my vehicle to Kia of Leesburg I receive EIS appreciation from all of the employees I purchase floor mats over the p Dealership every time I bring my vehicle to Kia of Leesburg I receive EIS appreciation from all of the employees I purchase floor mats over the phone and they needed a deposit. Could not give a deposit. The person then order the mats without a deposit. What other dealership would have done this. I love 💕 my Kia of Leesburg (EIS) experience. Thanks. Robert Dunn More
by WEALTHYCLOWN
Other Employees Tagged: Do remember his. Short guy hairy face a little Grey
