Cale Wood

Very helpful, salesman drove me home dropping off for service. Down loaded a service manual for my new used van. service. Down loaded a service manual for my new used van. More

by GOTHAN Verified Customer Verified Customer

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Mike McKnight the service coordinator made sure all the work was completed and kept me updated on the status of my vehicle. Total professional!! work was completed and kept me updated on the status of my vehicle. Total professional!! More

by FUEGOINSAC Verified Customer Verified Customer

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I was greeted very kindly, the gentleman that I worked with was very nice. I was well informed through text messages, all in all good communication thank you with was very nice. I was well informed through text messages, all in all good communication thank you More

by wyndi.guerrero Verified Customer Verified Customer

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Service is kind and helpful. Could not get anyone to answer when I was trying to get back to pick up. Could not get anyone to answer when I was trying to get back to pick up. More

by Janae.santos Verified Customer Verified Customer

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Beyond and above expectations. They always manage to get things right the first time. Thank you. They always manage to get things right the first time. Thank you. More

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Good communication and prompt service. I was put in the loop about all possibilities regarding the issues. I was put in the loop about all possibilities regarding the issues. More

by mrmikebenavidez Verified Customer Verified Customer

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Quick Efficient Professional Communicative I appreciated the service and professionalism of both service managers I worked with. appreciated the service and professionalism of both service managers I worked with. More

by Jeff Verified Customer Verified Customer

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Great experience with the entire Elk Grove Ford team. Listened to what our needs and interest were Listened to what our needs and interest were More

by NICKISWIFTY20 Verified Customer Verified Customer

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Tony and sales and the finance team are phenomenal. This is probably the seventh car I bought from them. They always treat me right. This is probably the seventh car I bought from them. They always treat me right. More

by JUSTIN2530 Verified Customer Verified Customer

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I came to Elk Grove Ford ready to purchase a specific used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty. After signing everything electronically, I was given a flash drive with all my documents, but when I checked it later, it was completely empty. I let Javier know, and he said he would email me the documents. When he finally did, the email was empty. I had to follow up again before he sent the files the next day. When I reviewed the documents, I discovered I had been charged $4,000 for the warranty. I contacted Javier, who claimed the higher cost was because he supposedly lowered my loan interest rate and the difference was reflected in the warranty price. That explanation made no sense, especially since my interest rate had not changed at all. It felt like he assumed I wouldn’t notice or question the extra charge. I told him to cancel the warranty. He sent me the cancellation form right away and claimed he submitted it. Weeks later, after no changes showed up on my loan, I contacted the warranty company and found out they never received the form. He lied about submitting it. I had to send it myself to finally get the cancellation process started. This whole experience was dishonest, careless, and incredibly frustrating. I do not recommend doing business with Elk Grove Ford. More

by ALRAIFIN Verified Customer Verified Customer

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