Cale Wood

Service was quick, and they did the update right in my garage. Great customer service. garage. Great customer service. More

by Aaron Verified Customer Verified Customer

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I was expected to pay for repairs without anyone even looking at my car. I left. Why can't a mechanic look at my car before you ask for payment? looking at my car. I left. Why can't a mechanic look at my car before you ask for payment? More

by alexandratoledo7 Verified Customer Verified Customer

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Didn't fix everything. The driver side blindspot indicator didn't work . Now I have to bring it back in after you already had it week . The driver side blindspot indicator didn't work . Now I have to bring it back in after you already had it week . More

by chargu19 Verified Customer Verified Customer

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I had to come back an extra time to have my work done. James had ordered parts for my vehicle, and set them aside, when the day came to do the work, the parts were no where to be found, and the team were James had ordered parts for my vehicle, and set them aside, when the day came to do the work, the parts were no where to be found, and the team were unaware about what was going on with my car. It took some time for the guys to figure out the situation. I appreciate James’ friendliness, and customer rapport. He worked hard to make things right , and in a timely manner. In the end all was good. More

by KRISTEN.BEALS Verified Customer Verified Customer

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So accommodating and customer service focuses. Sent a tech out to my house to correct my recall same day. Sent a tech out to my house to correct my recall same day. More

by Staciehunt Verified Customer Verified Customer

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The only reason I gave it one star is because you have to give it one star at least to post a comment. Elk Grove Ford service center is the absolute worst! Initially I had a recall on my vehicle that I had give it one star at least to post a comment. Elk Grove Ford service center is the absolute worst! Initially I had a recall on my vehicle that I had to take in. When I got my vehicle back, they didn’t even put the roof racks back on properly - I had to go back into the shop and a technician came out with so much attitude and snapped it back in place. Due to this carelessness, I realized a month later when it started raining that my roof was leaking - in the same spot the roof rack was put back on by the rude technician. I called Elk Grove Ford right away, told them that due to this negligence, my car was soaked inside and had already started to grow mold. They offered for me to bring it in only to say that the leak was not due to their error! The service advisor Elizabeth (Lizzy) was super RUDE! Didn’t even let me talk and kept saying that I had to come back and take the vehicle asap or they would start charging a daily storage fee. I did ask to speak the supervisor - she left a message for me to call back and then never answered or return any of my messages. I spoke to the disrespectful Elizabeth again who refused to listen and threatened to tow my car unless we pick up the vehicle. All in all, ford Elk Grove service center first create damages to your vehicle then refuse to take responsibility and make the correction. So now I’m left with a leaking roof car that Elk Grove Ford damaged. More

by SEEMAS_PLACE Verified Customer Verified Customer

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Excellent service and came on time. Fixed the issue and very friendly staff that came to our house. Will recommend Fixed the issue and very friendly staff that came to our house. Will recommend More

by sanchezangelicap Verified Customer Verified Customer

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For roughly 6-12 months, I have had problems getting through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, b through to their service department (main, not quick lane). Unfortunately, I have needed things looked at that can't be handled through quick lane, but even scheduling something is virtually impossible. They constantly use the AI assistant (which is a joke) or ship you online. I understand cost/benefit and gaining efficiencies, but that doesn't mean cutting off human interactions entirely. Horrible and not good business practice. You really need to take another look at your internal procedures or at the very least, hold people accountable for fulfilling customer service. There are other Ford dealerships that do answer their phone and I have no problems driving further. More

by A_CRAZY_KANISH Verified Customer Verified Customer

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The service was excellent. They got me in immediately and got everything done in less than 1 hour. They got me in immediately and got everything done in less than 1 hour. More

by STARKSCOLE Verified Customer Verified Customer

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Service was excellent writer was great, repair was done in a timely manner people are friendly and polite in a timely manner people are friendly and polite More

by 168av168 Verified Customer Verified Customer

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