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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 72

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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744 Reviews of Cale Wood

January 19, 2024

Dealership Rating
Employee Rating

I always have excellent customer service when I come here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. More

by Eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gianna

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Jan 21, 2024

Elk Grove Ford responded

Thank you, Eva! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 19, 2024

Dealership Rating
Employee Rating

Is everything was done correctly, the service depth was very knowledgeable, they were quick in getting me out. More

by ROBERTBOZZOLO001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2024

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Robert, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 22, 2023

Dealership Rating
Employee Rating

Elk Grove Ford has always given me excellent service. They have a convenient shuttle for a ride home. More

by patti.kaida
Recommend Dealer
Yes

Other Employees Tagged: Nick, my service guy

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Dec 26, 2023

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

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Employee Rating

Customer service and advisor are bad, the mechanics are slow and bad, I will not trust any dealership to ever fix my car. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 22, 2023

Elk Grove Ford responded

Providing a positive experience is our top priority, Lee, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Dec 22, 2023

Elk Grove Ford responded

Providing a positive experience is our top priority, Lee, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

Dealership Rating
Employee Rating

Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

by P4434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 19, 2023

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Dec 19, 2023

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 12, 2023

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Employee Rating

Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. More

by jeffmprentice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2023

Elk Grove Ford responded

Jeff, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Dealership Rating
Employee Rating

I was having electrical issues with my hybrid. I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and no More

by JUSTCUZDMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gianna

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Dec 11, 2023

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

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Employee Rating

Super easy to work with. Straight forward deal. No haggling. Beyond and above service. Great people! More

by DARRELLHUNTINGTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachael Woods, Austin, Trevor

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Dec 10, 2023

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Darrell, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2023

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People were very helpful and let me know when things needed to be done! I didn't know it would take 4 hours!! More

by CAROLYNS_QUILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2023

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 06, 2023

Dealership Rating
Employee Rating

Always. have given great service and follow up on when my vehicle will be ready More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 09, 2023

Elk Grove Ford responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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