Jaz was excellent, he was right on time and completed the
service in less than a half hour!
service in less than a half hour!
More
by NA17
Verified Customer
Verified Customer
Mar 17, 2026 -
Elk Grove Ford responded
We’re delighted Cale was punctual and wrapped up your Ford’s service in under thirty minutes. Thank you for sharing your experience. We look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Salespeople were friendly and polite unlike another local
dealership. They greeted us with a handshake and offered water bottles while we sat down for paperwork.
dealership. They greeted us with a handshake and offered water bottles while we sat down for paperwork.
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by Ngoc
Verified Customer
Verified Customer
Other Employees Tagged:
John, Aaron
Mar 16, 2026 -
Elk Grove Ford responded
Thank you for noting Cale’s warm welcome and attentive service as you completed your paperwork. We’re glad you felt comfortable with the refreshments and hospitality. We appreciate you choosing us for your Toyota and look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Very satisfying pleasure with the service and the staff
of Elk Grove facility. All questions has been answered, and made sure I understood what the issues were.
of Elk Grove facility. All questions has been answered, and made sure I understood what the issues were.
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by Adenis504
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2026 -
Elk Grove Ford responded
Thank you for sharing your positive experience with our service facility. We’re glad Cale and the team took the time to answer all your questions about your Lincoln and ensure you understood the repairs. We look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
xclnt service.
friendly and knowledgable and honest dialogue. My car anxiety declined from the first "good morning"
friendly and knowledgable and honest dialogue. My car anxiety declined from the first "good morning"
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by biankasolano
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Elk Grove Ford responded
It’s great to hear that Cale and the team made you feel comfortable and informed from the very first hello. We’re pleased we could ease your car concerns during service on your Toyota Corolla. We appreciate you sharing your experience and look forward to helping you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Service was quick, and they did the update right in my
garage. Great customer service.
garage. Great customer service.
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by Aaron
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2026 -
Elk Grove Ford responded
Thank you for highlighting how Cale and our team provided a quick F-150 Lightning update directly in your garage. We’re glad the service met your needs and welcome the chance to assist again down the road.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I was expected to pay for repairs without anyone even
looking at my car. I left. Why can't a mechanic look at my car before you ask for payment?
looking at my car. I left. Why can't a mechanic look at my car before you ask for payment?
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by alexandratoledo7
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Elk Grove Ford responded
Thank you for this feedback, Alexandra. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mar 05, 2026 -
Elk Grove Ford responded
Thank you for this feedback, Alexandra. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Didn't fix everything.
The driver side blindspot indicator didn't work . Now I have to bring it back in after you already had it week .
The driver side blindspot indicator didn't work . Now I have to bring it back in after you already had it week .
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by chargu19
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2026 -
Elk Grove Ford responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mar 29, 2026 -
Elk Grove Ford responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I had to come back an extra time to have my work done.
James had ordered parts for my vehicle, and set them aside, when the day came to do the work, the parts were no where to be found, and the team were
James had ordered parts for my vehicle, and set them aside, when the day came to do the work, the parts were no where to be found, and the team were unaware about what was going on with my car. It took some time for the guys to figure out the situation. I appreciate James’ friendliness, and customer rapport. He worked hard to make things right , and in a timely manner. In the end all was good.
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by KRISTEN.BEALS
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2026 -
Elk Grove Ford responded
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad James and our team were able to help, and we hope to see you again!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
So accommodating and customer service focuses.
Sent a tech out to my house to correct my recall same day.
Sent a tech out to my house to correct my recall same day.
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by Staciehunt
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Connie
Feb 28, 2026 -
Elk Grove Ford responded
We’re glad our team could send a technician to your home the same day to address your Ford Edge recall. We’ve shared your kind words with Cale and appreciate you taking the time to let us know.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The only reason I gave it one star is because you have to
give it one star at least to post a comment.
Elk Grove Ford service center is the absolute worst! Initially I had a recall on my vehicle that I had
give it one star at least to post a comment.
Elk Grove Ford service center is the absolute worst! Initially I had a recall on my vehicle that I had to take in. When I got my vehicle back, they didn’t even put the roof racks back on properly - I had to go back into the shop and a technician came out with so much attitude and snapped it back in place.
Due to this carelessness, I realized a month later when it started raining that my roof was leaking - in the same spot the roof rack was put back on by the rude technician.
I called Elk Grove Ford right away, told them that due to this negligence, my car was soaked inside and had already started to grow mold.
They offered for me to bring it in only to say that the leak was not due to their error! The service advisor Elizabeth (Lizzy) was super RUDE! Didn’t even let me talk and kept saying that I had to come back and take the vehicle asap or they would start charging a daily storage fee. I did ask to speak the supervisor - she left a message for me to call back and then never answered or return any of my messages. I spoke to the disrespectful Elizabeth again who refused to listen and threatened to tow my car unless we pick up the vehicle.
All in all, ford Elk Grove service center first create damages to your vehicle then refuse to take responsibility and make the correction. So now I’m left with a leaking roof car that Elk Grove Ford damaged.
More
by SEEMAS_PLACE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Elizabeth (Lizzy)
Mar 04, 2026 -
Elk Grove Ford responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Mar 04, 2026 -
Elk Grove Ford responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
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