Cale Wood | Page 23

Good communication and prompt service. I was put in the loop about all possibilities regarding the issues. I was put in the loop about all possibilities regarding the issues. More

by mrmikebenavidez Verified Customer Verified Customer

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Quick Efficient Professional Communicative I appreciated the service and professionalism of both service managers I worked with. appreciated the service and professionalism of both service managers I worked with. More

by Jeff Verified Customer Verified Customer

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Tony and sales and the finance team are phenomenal. This is probably the seventh car I bought from them. They always treat me right. This is probably the seventh car I bought from them. They always treat me right. More

by JUSTIN2530 Verified Customer Verified Customer

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Great experience with the entire Elk Grove Ford team. Listened to what our needs and interest were Listened to what our needs and interest were More

by NICKISWIFTY20 Verified Customer Verified Customer

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I came to Elk Grove Ford ready to purchase a specific used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty. After signing everything electronically, I was given a flash drive with all my documents, but when I checked it later, it was completely empty. I let Javier know, and he said he would email me the documents. When he finally did, the email was empty. I had to follow up again before he sent the files the next day. When I reviewed the documents, I discovered I had been charged $4,000 for the warranty. I contacted Javier, who claimed the higher cost was because he supposedly lowered my loan interest rate and the difference was reflected in the warranty price. That explanation made no sense, especially since my interest rate had not changed at all. It felt like he assumed I wouldn’t notice or question the extra charge. I told him to cancel the warranty. He sent me the cancellation form right away and claimed he submitted it. Weeks later, after no changes showed up on my loan, I contacted the warranty company and found out they never received the form. He lied about submitting it. I had to send it myself to finally get the cancellation process started. This whole experience was dishonest, careless, and incredibly frustrating. I do not recommend doing business with Elk Grove Ford. More

by ALRAIFIN Verified Customer Verified Customer

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Effi Efficient friendly service with a minimum wait,pleasant and clean waiting room with comfortable seating. minimum wait,pleasant and clean waiting room with comfortable seating. More

by Ddvintage50 Verified Customer Verified Customer

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It was easy to make an appointment online and openings were available the very next day. After arriving at the dealership I was taken care of right away and provided a free shuttle service to get home. Al were available the very next day. After arriving at the dealership I was taken care of right away and provided a free shuttle service to get home. Although it took about a week for the repair due to having to order the part from back east, my vehicle was repaired successfully and is still working good. More

by Tom Verified Customer Verified Customer

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Very good at keeping us informed which is important when working & managing a fleet of trucks! If communication is good all the other issues fall away. Great customer service when on site. Professional an working & managing a fleet of trucks! If communication is good all the other issues fall away. Great customer service when on site. Professional and pleasant More

by Irene Verified Customer Verified Customer

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Customer service representative was pleasant to deal with. I had put off getting the emissions correction appointment made and when I did leave a message, she got back to me quickly and set up the appoi with. I had put off getting the emissions correction appointment made and when I did leave a message, she got back to me quickly and set up the appointment super quickly. The technician was nice & friendly and performed h the updates and minor checkups right at my house. In less than an hour all was done and he brought me my keys and gave me the paperwork I need to turn in and I signed the forms verifying he serviced the car. More

by jenjhroberts Verified Customer Verified Customer

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I called the fleet department regarding a check engine light and Tony got me right in and fixed my truck the same day. light and Tony got me right in and fixed my truck the same day. More

by b-r-archer Verified Customer Verified Customer

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