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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 24

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

May 23, 2025

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Service was quick and I was in and out before I knew it. Thanks a lot. More

by DENNIS.MCALLISTER
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Recommend Dealer
Yes
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May 23, 2025

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 21, 2025

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There were no Curtis’s vehicles available. They left the oil cap off of my vehicle and cracked the trim piece because of it under the hood. A mobile mechanic came to take my vehicle back and c More

by Kayla
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Mike

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May 25, 2025

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 25, 2025

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 20, 2025

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Lack of communication. Not fixing same problem from weeks ago. Would not recommend. The supposed fix does not make sense. More

by Jhughes000
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 23, 2025

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2025

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 19, 2025

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Excellent service loved my new car, the sales man Abdullah Barakzai was really helpful and friendly More

by LUBANAMONEY19
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abdullah Barakzai

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May 19, 2025

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2025

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Just perfect & a place to be! ! Made me happy & satisfied. All works just peachy & near and clean 👍 More

by davensingh21
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 18, 2025

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2025

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Honest and reliable. Truck was on time. Having a free shuttle home.was great. Very happy More

by JJMOYLEN22
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 18, 2025

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 16, 2025

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Nice customer service. Was in/out in a hr as stated. Will be back again More

by J160022
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 14, 2025

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I had a pleasant experience. They drove me home and when they were done with fixing the car they drove the car home to. This was really nice. More

by snowdan1530
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Workmanship
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Recommend Dealer
Yes
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May 15, 2025

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 13, 2025

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I was able to leave the car and go with my friends and when I came back, it was done More

by alansproull8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 13, 2025

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Micheal was great! Great customer service and professional. Will definitely be coming back for future services! More

by Amunoz30
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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