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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 37

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

January 08, 2025

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Employee Rating

Mike was a pleasure to work with. He explained the diagnosis and the procedure. He facilitated a rental reservation for the time my car would be in the shop More

by KATHY.A.ANTLE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike-service advisor

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Jan 08, 2025

Elk Grove Ford responded

Kathy, We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

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The dealership was great and they were able to get me in within the next day appointment took care of my service on my brakes with no problems. More

by JUSTINMADDEN73
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Recommend Dealer
Yes
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Jan 06, 2025

Elk Grove Ford responded

Thank you, Justin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 05, 2025

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Very professional and very courteous. They provide excellent service. No hidden fees or costs. Reliable More

by MANDUJAND
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Workmanship
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Recommend Dealer
Yes
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Jan 05, 2025

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 04, 2025

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I had made an appointment for an oil change. I dropped it off at the time of the appointment close to 10 am and went back and got my keys close to 3:30 pm and the oil change had not been complet More

by RYANLOPEZ14
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Recommend Dealer
No
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Jan 08, 2025

Elk Grove Ford responded

Thank you for bringing this to our attention, Ryan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jan 08, 2025

Elk Grove Ford responded

Thank you for bringing this to our attention, Ryan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jan 08, 2025

RYANLOPEZ14 responded

Ryanlopez14@gmail.com 575-635-3204

January 03, 2025

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Employee Rating

The service and the attention is very good I’m happy for all the good people to work at this place More

by Colesis2002@yahoo.com
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Recommend Dealer
Yes
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Jan 03, 2025

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 03, 2025

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Good service! The communication was top notch. Got two calls letting me know the status of my vehicle. More

by SUSIE1972US
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Recommend Dealer
Yes
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Jan 03, 2025

Elk Grove Ford responded

Thank you so much, Susie, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 02, 2025

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Lizzie was very helpful and informative about my car. I really appreciated it. I feel like Ford has greatly improved in their customer service over at the service department. So overall all I wo More

by FRIZKIDS
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Recommend Dealer
Yes

Other Employees Tagged: Lizzy service dept

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Jan 02, 2025

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Lizzie here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 31, 2024

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Very informative! Ziyad was very helpful and explained to me what was wrong with my vehicle and fixed what needed to be done. More

by King bear
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Recommend Dealer
Yes

Other Employees Tagged: Ziyad

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Jan 02, 2025

Elk Grove Ford responded

Thanks for sharing about your experience with Ziyad here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 31, 2024

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The Lizzy was very helpful in listening to what my was experiencing and how to use my warranty to cover the repair. More

by Peter
Recommend Dealer
Yes
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Jan 02, 2025

Elk Grove Ford responded

Peter, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 31, 2024

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The best communication in service conversation. Picked up repaired car and problem successfully fixed. Thanks Michael. More

by Linda Smith
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Workmanship
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Recommend Dealer
Yes
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Jan 02, 2025

Elk Grove Ford responded

Linda, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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