Cale Wood | Page 36

Bad bad service. They had my truck for almost 2 weeks, I kept contacting them for updates and they kept pushing it off. Took forever to get it back. My truck has some They had my truck for almost 2 weeks, I kept contacting them for updates and they kept pushing it off. Took forever to get it back. My truck has some electrical issues regarding the towing system. Took them forever to fix it. Then I get the truck back after they fixed the towing issue and the towing issue was still there. I contacted my service representative to tell them that they didn’t correct the issue and he said I would have to pay a diagnostic fee to diagnose the same issue that I already had diagnosed and corrected wrong. In addition my truck had some other electrical issues but they said my truck needed some recall update that should fix those. I asked the service representative if the issues had been corrected by that update they had to do and he said that everything had been corrected. Get the truck back and literally every electrical issue is still there. In addition when I brought the truck in the towing issue caused other issues in my truck but suddenly there is something wrong with my transmission so I had to randomly pay a fee to diagnosis for the transmission issue despite the fact I never asked them to diagnose that. I literally paid for nothing I feel like. Everything is the same from when I brought my truck in originally. Such a waste of money and time. I am going to go to a different ford location next time. I had heard some bad things about this location and now I can definitely confirm them. My boyfriend also took his truck there a couple of months before and wasn’t super impressed either. More

by JULIA_SPEARS1 Verified Customer Verified Customer

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Clean and friendly. Sales staff was fast and curious. They listened to our needs and got us what we wanted within our budget. Sales staff was fast and curious. They listened to our needs and got us what we wanted within our budget. More

by TOM.PIERCE Verified Customer Verified Customer

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Always taken care of at Elk Grove ford! Their service is always timely and they get the job done. Their service is always timely and they get the job done. More

by Hay Verified Customer Verified Customer

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Great experience, returned on time as promised. Wonderful friendly staff, very professional. Would highly recommend. Wonderful friendly staff, very professional. Would highly recommend. More

by JCCERNA Verified Customer Verified Customer

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Good service will come again soon! ! On time quick services. Trustworthy I am very please with!!! ! On time quick services. Trustworthy I am very please with!!! More

by CKAUTOINSURANCE Verified Customer Verified Customer

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Friendly, efficient, and very respectful. I will continue to return for services on all my Ford vehicles. I will continue to return for services on all my Ford vehicles. More

by MAINT.MAN Verified Customer Verified Customer

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Bought my truck here and all service has been done here. Everything has been a great experience!!! Everything has been a great experience!!! More

by JIMEDWARDS1 Verified Customer Verified Customer

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Tgey completed the reapirs quickly. Ziyad was extremely helpful and kept us informed though out. Ziyad was extremely helpful and kept us informed though out. More

by Graci Verified Customer Verified Customer

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They went out of their way to accommodate me and the service was great thank you service was great thank you More

by GARY.SCHAFFER Verified Customer Verified Customer

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Service advisor kept me update at each step to help me understand what work would be needed understand what work would be needed More

by cherieadame Verified Customer Verified Customer

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