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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 54

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
745 Reviews
4.5

745 Reviews

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745 Reviews of Cale Wood

August 17, 2024

Dealership Rating
Employee Rating

The appointment was easy to get. I think they cleaned my windows. Thanks. I didn't notice till after I had left. More

by jjam51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 17, 2024

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Employee Rating

The first dealership I have ever been to where there is no coffee. Service tech had greasy finger prints all over my car. More

by Krystalmiller15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 21, 2024

Elk Grove Ford responded

Thank you for bringing this to our attention, Krystal, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Aug 21, 2024

Elk Grove Ford responded

Thank you for bringing this to our attention, Krystal, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 17, 2024

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Employee Rating

No communication at this dealership. I had to call to get updates on my car. More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 21, 2024

Elk Grove Ford responded

Providing a positive experience is our top priority, Carmen, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Aug 21, 2024

Elk Grove Ford responded

Providing a positive experience is our top priority, Carmen, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 16, 2024

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Employee Rating

Ivan was very helpful. Discussed what they were going to do and gave me a discount for my 60k maintenance. Also needed front breaks. They did all the work and had my Truck More

by mmvons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gave me available times. Had to call service department 3 times before I could find out what was included in the 60k service

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Aug 16, 2024

Elk Grove Ford responded

We are very happy to hear that Ivan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 15, 2024

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Very happy with customer service and good prices . I will definitely recommend anyone . Many thanks to Elk Grove Ford More

by SHAH.MUZAFFERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2024

Elk Grove Ford responded

Shah, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 11, 2024

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Employee Rating

Very thankful they were able to process my transaction so quickly. Johnny and Tony were pushy at all, respected my time constraints, and moved Efficiently. I appreciate the effort. More

by MARK.GODDARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonny, Tony

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Aug 11, 2024

Elk Grove Ford responded

Thank you, Mark! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonny and Tony met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 10, 2024

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Employee Rating

I brought my car in on Thursday and they were able to schedule my car for service the next morning. It took several days for them to determine the issue then told me what needed to be done. Thankfully it More

by JAMIESTAMPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2024

Elk Grove Ford responded

Jamie, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 10, 2024

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Employee Rating

Done on time and staff was curtious and professional great place to have service done More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 10, 2024

Dealership Rating
Employee Rating

Great car shopping experience. Our Salesmen, Steve Hancock was professional, Knowledgeable and easy to work with. Best car buying experience we’ve ever done. More

by GUNTERKLOPP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Hancock

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Aug 11, 2024

Elk Grove Ford responded

Thank you so much for your kind words for Steve and for choosing Elk Grove Ford! Please let us know if we can be of any more assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

August 07, 2024

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Employee Rating

The appointment was scheduled in a reasonable amount of time. However, for the multipoint inspection it just states"brakes make a loud noise while braking, brakes measure ok at this time." More

by KYLE.HOLDREDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2024

Elk Grove Ford responded

Thank you for providing this feedback, Kyle, and we apologize for not providing you with a 5-star service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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