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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 56

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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745 Reviews of Cale Wood

July 25, 2024

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Employee Rating

Great customer service, friendly, and rapid. I'm and out within an hour. Thanks again. More

by m.valenzuela67
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Recommend Dealer
Yes
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Jul 26, 2024

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 24, 2024

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Very friendly and knowledgeable staff. They attended to my needs and prompted responses to my questions. I would work with them again. More

by Jprnpapa
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Recommend Dealer
Yes

Other Employees Tagged: Jason Paull

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Jul 24, 2024

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 23, 2024

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Good communication. Michael responds quickly and took care of the issue on my Mach-E. More

by MIKE.BHATIA
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Recommend Dealer
Yes

Other Employees Tagged: Michael

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Jul 23, 2024

Elk Grove Ford responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 20, 2024

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Take forever to get back to you don’t stand behind work Takes forever to fix anything. More

by YOUNGMUDDMAN
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Recommend Dealer
No

Other Employees Tagged: Tony Farris

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Jul 24, 2024

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jul 24, 2024

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 05, 2024

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I thought the Elk Grove Ford group did a good job changing my oil and checking out the rest of my truck. More

by freeatlast2
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Workmanship
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Recommend Dealer
Yes
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Jul 06, 2024

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 05, 2024

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Service was great. Ford finished changing oil and also fixed a recall in no time flat. Thanks again! More

by jj
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Recommend Dealer
Yes
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Jul 05, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 05, 2024

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They fixed all the items I came in for - oil change and a recall in a timely manner. But they did not know the cost differences for the different types of service when I called to schedule the appointment. T More

by ALLISONJRAMIREZ
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Recommend Dealer
Yes
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Jul 05, 2024

Elk Grove Ford responded

Thank you for your very kind review, Allison. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

July 01, 2024

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Your customer service is simply terrible. Call backs don’t happen with Elk Grove Ford. More

by MADE2EDUCATE
Service Price Transparency
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Recommend Dealer
No
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Jul 04, 2024

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jul 04, 2024

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 30, 2024

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They were able to get my car in the day after I called for Ann appointment and the service was completed on time. More

by chellebaur
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Recommend Dealer
Yes
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Jul 01, 2024

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2024

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Ibwwnt in for a 30k check on my Bronco Sport. The team and Elk Grove provided fast, friendly and efficient customer service. More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2024

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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