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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 59

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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744 Reviews of Cale Wood

June 07, 2024

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Employee Rating

Elk Grove ford is an amazing place, everything went smoothly and fast. And the service advisor Linda was amazing and very helpful. More

by KENRIU_PANDA
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Recommend Dealer
Yes

Other Employees Tagged: Linda Duran

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Jun 09, 2024

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear that Linda and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 07, 2024

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On a Thursday at 9:30am, waited 3. 5 hours for an oil change and tire rotation. More

by jflewellyn83
Service Price Transparency
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Recommend Dealer
No
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Jun 12, 2024

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jun 12, 2024

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 06, 2024

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I was very happy to get an appointment so quick for my AC issue problem More

by brwnsgr_94509
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Workmanship
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Recommend Dealer
Yes
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Jun 07, 2024

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 05, 2024

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The customer service was amazing! Very helpful with all the questions that I had. Has real good information and great communication. More

by Rocco19752023
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Recommend Dealer
Yes
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Jun 06, 2024

Elk Grove Ford responded

Thank you so much, Rocco, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 03, 2024

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Nicholas Mortensen customer service was awesome together with the truck being delivered home without any problems . More

by ronish.raman
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Recommend Dealer
Yes
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Jun 03, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

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Jason did an excellent job explaining all the features on the ford F150 lightning. The whole atmosphere buying the truck was very relaxing. More

by 8621williams
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Recommend Dealer
Yes
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Jun 03, 2024

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

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The check in went as expected, Advisor courteous, friendly and professional. Vehicle was ready when promised. Overall gteat service More

by KENTOLIVER
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Recommend Dealer
Yes
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Jun 03, 2024

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

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The technician was prompt, knowledgeable, and very courteous. The mobile service is a great way to get this dine! More

by ROd_BRETON
Service Price Transparency
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Recommend Dealer
Yes
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Jun 03, 2024

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

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Very helpful. Communication is great. Customer service is on point. I will continue have my car serviced here as well as purchase my next one. More

by NA13
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Recommend Dealer
Yes
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Jun 03, 2024

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 01, 2024

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Excellent service and the Staffs are very helpful. Thank you so much for your service. Your service id excellent. i got My car early that it was ptomised. Thanks sgsin. More

by mariconcept
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Recommend Dealer
Yes

Other Employees Tagged: Nikki

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Jun 03, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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