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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 60

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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744 Reviews of Cale Wood

May 31, 2024

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Employee Rating

Customer service and value, backed by the Ford Company along with being a pillar in the local community for so long, coalesce to ensure I’m headed to Elk Grove Ford for all my future Ford needs. More

by caligreen559
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel, Manny, and Steve

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Jun 01, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cale. Rachel, Manny, and our team met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 30, 2024

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Was told when we bought the car we would get free lifetime oil changes. Wasn’t told it was only 2 times a year. Would’ve been nice to know upfront. The girl who helped me was very sweet so it wasn’t More

by SEANMSHEPHERD
Service Communication
Recommend Dealer
No
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Jun 03, 2024

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jun 03, 2024

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 30, 2024

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I loved that the tech came to me. This made it very easy for me. More

by PAMDOMECQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 31, 2024

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 29, 2024

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I would not recommend to pay for an inspection there. I payed $205 to have my vehicle inspected, the mechanics did not even find what I originally took it in for. They found other issues and seemed upset More

by RUDY_LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 02, 2024

Elk Grove Ford responded

We're sorry to hear about your experience, Rudy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jun 02, 2024

Elk Grove Ford responded

We're sorry to hear about your experience, Rudy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 28, 2024

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The service department is very friendly and checked in with status updates of my vehicle. Mike was so helpful and knowledgeable every step of the way! More

by Kate M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike

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May 29, 2024

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 27, 2024

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Employee Rating

Easy fast and honest when it comes to purchasing a car I normally get the run around but everything was smooth and quick would highly recommend purchasing new or used at this location More

by GINOELLINGTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 29, 2024

Elk Grove Ford responded

Here at Elk Grove Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 27, 2024

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Employee Rating

Nicholas is amazing! !!! He offered service when. I one else would! Ten stars for this amazing manager assistant. Thank you for saving my sanity and making service possibl More

by sheilatodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Mortensen

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May 29, 2024

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 24, 2024

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Employee Rating

Had the service done on my f250 and ask them to check the battery they told me it was good. I had to replace it a week later not very service. More

by DAVCARBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 01, 2024

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Jun 01, 2024

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 24, 2024

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Employee Rating

Timely professional . Smog completed no issues identified. Paperwork for smog submitted . Can now renew registration More

by CAKEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2024

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

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Employee Rating

Excellent customer service. Great improvement compared to previous service. Love the delivery service added. This was so convenient and easier to bring my vehicle in for Service More

by Waterhook3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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