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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 64

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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744 Reviews of Cale Wood

April 28, 2024

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Employee Rating

Made my day easy by supplying me a free ride both ways! Thank you much More

by KDUG23
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Recommend Dealer
Yes
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Apr 29, 2024

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

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Very good people seemed knowledgeable clean area they kept you in the loop on your vehicle More

by DELANEY9975
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Yes
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Apr 28, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

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They took care of a water problem zi had in my car. Was shown one thing I could take care of. The service took care of the other problem and uncloged and clean the other problem. More

by rachel.fedorenko.1953
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Recommend Dealer
Yes
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Apr 28, 2024

Elk Grove Ford responded

Hi Rachel: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 26, 2024

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Should not take nearly 90 minutes for an oil change. Arrived early for an 11:15am appointment and left the dealership at 12:45pm. Ridiculous- why bother to make an appointment? More

by ROB_ADDOBATI
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Recommend Dealer
No
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May 01, 2024

Elk Grove Ford responded

We're sorry to hear about your experience, Rob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 01, 2024

Elk Grove Ford responded

We're sorry to hear about your experience, Rob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 26, 2024

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It’s very clean your employees were very polite. I have mentioned to my colleagues hopefully they will try you out soon. More

by JULIANOLOPEZ57
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Recommend Dealer
Yes
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Apr 28, 2024

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Julian, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

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took forever to get an update, and the car sat at the dealership for a month More

by vincentkwan1251
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Recommend Dealer
No

Other Employees Tagged: Mike

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Apr 29, 2024

Elk Grove Ford responded

We're sorry to hear about your experience, Vincent, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 29, 2024

Elk Grove Ford responded

We're sorry to hear about your experience, Vincent, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

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Employee Rating

In and out in great time, staff are always polite and explained what needs to be done next visit More

by GMEVANS123
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Workmanship
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Recommend Dealer
Yes
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Apr 26, 2024

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

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The dealership employees were professional, respectful and timely in fulfilling a detailed report to inform me of what was needed. Thank you. More

by AFUNCHESS35
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Recommend Dealer
Yes

Other Employees Tagged: Nick was respectful and informative.

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Apr 26, 2024

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

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Fixed my problem very fast and I was on my way! Thank You! Great Job! More

by SUNFLWR13
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Recommend Dealer
Yes
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Apr 26, 2024

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 25, 2024

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Employee Rating

Great customer service by Saul. Although running behind for brake check and oil change, got oil done then 2 hours to replace warranty for new brakes. Good service with shuttle home, More

by SHELBY.GATEWOOD1
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Recommend Dealer
Yes

Other Employees Tagged: Saul Gutierrez

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Apr 26, 2024

Elk Grove Ford responded

Thank you, Shelby, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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