Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 65

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

Contact Me
4.5
744 Reviews
4.5

744 Reviews

Write a Review

744 Reviews of Cale Wood

April 25, 2024

Dealership Rating
Employee Rating

Trevor, Manny and Linda were amazing. From sales to warranty to service. They took the time to go above and beyond what I would hope for but just don’t expect anymore. More

by Dmsimcauliffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor. Manny. Linda

Report | Print
Apr 26, 2024

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 24, 2024

Dealership Rating
Employee Rating

Great took care of us like we where friend for life I’ll be back More

by MARJFRBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 26, 2024

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 22, 2024

Dealership Rating
Employee Rating

Even though the salesman I worked with was great the overall experience was lacking. I was told 3 weekend in a row to come get the truck only to be called off at the last moment with satins like oops wr More

by GARY.CUNNINGTON
Recommend Dealer
Yes

Other Employees Tagged: Clay Evers I would give a 5

Report | Print
Apr 22, 2024

Elk Grove Ford responded

Thank you for this feedback, Gary. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 22, 2024

Dealership Rating
Employee Rating

Very nice and friendly team. We answered all the questions of interest and suggested the best. I wish Ford and her team only the best. More

by kachestvo.kz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 22, 2024

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 21, 2024

Dealership Rating
Employee Rating

They took $ 400- to check what’s wrong with my car and then to fix it almost $3000- This is ridiculous, I have no such money to fix the car It could be affordable price for a retired person but no y More

by KEWALKALER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 25, 2024

Elk Grove Ford responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 25, 2024

Elk Grove Ford responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 20, 2024

Dealership Rating
Employee Rating

Very easy to work with. I asked that my tires were checked and had to ask for the report. Report showed a problem with the steering, which I wouldn’t have known about with More

by Grannied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 21, 2024

Elk Grove Ford responded

Thank you for the feedback. I will share your comments with the service team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 20, 2024

Dealership Rating
Employee Rating

Ford was a very helpful service center for my truck I would recommend it to everyone More

by RITNESHROSHINAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 21, 2024

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

Dealership Rating
Employee Rating

To long to get appointments for repairs or oil changes. Service deteriorated a lot with new owners. More

by THocevar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 24, 2024

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 24, 2024

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Dealership Rating
Employee Rating

The oil change service is fast and prompt. The service desk is also courteous , however, unlike other car dealership, there was no coffee served? More

by JCKCHEUNG2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 18, 2024

Elk Grove Ford responded

Thank you so much for your kind words and for taking the time to leave us this feedback! We will work on the coffee :) Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Dealership Rating
Employee Rating

Ford change oil and other services are great and awesome very quick and satisfactory. Customer service is amazing as well. More

by AMADO47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 18, 2024

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
...
64
65
66
...
75