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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 68

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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744 Reviews of Cale Wood

April 08, 2024

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Employee Rating

I made an appointment and was seen on time and was out of there pretty quickly. I I am very happy with the service I received. Thank you!! More

by LEQUISIABUSH
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Recommend Dealer
Yes
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Apr 09, 2024

Elk Grove Ford responded

It's great to hear that Cale was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Horrible experience bought a car from ford for me not to even had the car for like 3 weeks and they said that they couldn’t fix what needed to be fixed so I had to come out of pocket More

by alinabustillios
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Workmanship
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Recommend Dealer
No
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Apr 11, 2024

Elk Grove Ford responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 11, 2024

Elk Grove Ford responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to reach you, and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Great customer service, very courteous and efficient. Was kept informed as the services were being performed. More

by GLEONG88
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2024

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Highly recommended, professionally job done, honesty, Mike and his team get parts in on time and accurate repair More

by andyt0223
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike

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Apr 07, 2024

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Andy, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 07, 2024

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Felt welcomed and greeted kindly. Took care of all things that needed to be done. More

by icehckylvr
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Workmanship
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Recommend Dealer
Yes
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Apr 07, 2024

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Employee Rating

Purchased vehicle and had issue with engine. Brought in for service and immediately felt like service advisor was setting me up to ensure vehicle concern would not covered by warranty. I underst More

by WALKERW88
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Workmanship
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Service Communication
Recommend Dealer
No
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Apr 10, 2024

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 10, 2024

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Very happy with their service. They text me and called me when my car was ready. Nothing but good things about it. More

by JKRGARCIA
Service Price Transparency
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Recommend Dealer
Yes
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Apr 07, 2024

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Nick was great he made sure all my needs were met and he git my vehicle back as promised More

by Corney1955
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Recommend Dealer
Yes
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Apr 05, 2024

Elk Grove Ford responded

Thank you so much for your kind words for Nick and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 05, 2024

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Great location , excellent service , fast & affordable . ..... I highly recommend using their trustworthy mechanics team . All around efficiency More

by Michaelallen440
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Recommend Dealer
Yes
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Apr 05, 2024

Elk Grove Ford responded

Thanks, Michael, for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 04, 2024

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Was not contacted and informed of the situation with my vehicle I had to contact them and even go there because nobody was responding to me the wrong part was ordered two times and my vehicle was there for More

by 87lappleby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 08, 2024

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Apr 08, 2024

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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