Cale Wood | Page 68

I scheduled my appointment online and got email updates. I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically I was updated several times. When I went to the service center, they told me I went to the wrong place. Nowhere in the emails did it say specifically where to go. Luckily they were able to complete my repair at that service center. More

by Richevans1 Verified Customer Verified Customer

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Great communication, great service. Made purchasing a vehicle hassle free. Very fair, would definitely work with them again. Made purchasing a vehicle hassle free. Very fair, would definitely work with them again. More

by ASLOAN2 Verified Customer Verified Customer

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Our 2022 Ford Escape Hybrid has spent a good deal of it’s young life at the Service Center. The first year we had continuous air conditioning problems but they eventually corrected it after several visits. I young life at the Service Center. The first year we had continuous air conditioning problems but they eventually corrected it after several visits. I was not happy that a free rental car was not made available given the length of time they had our car. It is now on its third recall and we are still waiting for one to get fixed. I just took it in for the Quick Lane oil change and that was done quickly and efficiently. More

by D.FARLEY Verified Customer Verified Customer

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Great dealership, I’ve bought several vehicles from Elk Grove Ford and have all of them serviced here as well. Grove Ford and have all of them serviced here as well. More

by KNOCKOUTGLASS Verified Customer Verified Customer

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Very friendly and the waiting area is comfy easy location happy with the work. Thanks happy with the work. Thanks More

by CALL2MORROW Verified Customer Verified Customer

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Consultant Mike was excellent. He was attentive, knowledgable and was able to get my problem resolved expeditiously. I attempted to do some work but waiting area was near receptio He was attentive, knowledgable and was able to get my problem resolved expeditiously. I attempted to do some work but waiting area was near reception area and was noisy. I had to listen to employee conversations and the receptionist phone calls. Not a place to concentrate. More

by golfbum19 Verified Customer Verified Customer

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They are great with quality and speed. They notice people that are in need. Way to go. They notice people that are in need. Way to go. More

by WILLISROGER41 Verified Customer Verified Customer

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Booked an appointment for the recall. Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I Dropped off the vehicle at the shop call me back 5days later there’s no part. That’s ridiculous! If there’s no part should just told me on the day I dropped off or the next day. Shouldn’t let my truck sitting there for 5 days. My truck is for business, I couldn’t do business for 5days. More

by Chja2023 Verified Customer Verified Customer

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The service was excellent even though it was raining and early morning. I was given a number to call to check on the progress of the work being done. very very pleased! early morning. I was given a number to call to check on the progress of the work being done. very very pleased! More

by HAPPI42 Verified Customer Verified Customer

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Had a great experience on customer service from Mike to get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. More

by Ashish Singh Verified Customer Verified Customer

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