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Cale Wood

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Cale Wood

Cale Wood | Page 68

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

768 Reviews

Overview Reviews (768)

4.5

768 Reviews

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768 Reviews of Cale Wood

April 20, 2024

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Ford was a very helpful service center for my truck I would recommend it to everyone would recommend it to everyone More

by RITNESHROSHINAND

Verified Customer

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Recommend Dealer

Yes

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Apr 21, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

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To long to get appointments for repairs or oil changes. Service deteriorated a lot with new owners. Service deteriorated a lot with new owners. More

by THocevar

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Apr 24, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

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The oil change service is fast and prompt. The service desk is also courteous , however, unlike other car dealership, there was no coffee served? The service desk is also courteous , however, unlike other car dealership, there was no coffee served? More

by JCKCHEUNG2004

Verified Customer

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Recommend Dealer

Yes

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Apr 18, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words and for taking the time to leave us this feedback! We will work on the coffee :) Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

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Ford change oil and other services are great and awesome very quick and satisfactory. Customer service is amazing as well. very quick and satisfactory. Customer service is amazing as well. More

by AMADO47

Verified Customer

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Recommend Dealer

Yes

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Apr 18, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 17, 2024

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Good people, better results. The service provided by your staff, is the results of good training. The service provided by your staff, is the results of good training. More

by None

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Recommend Dealer

Yes

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Apr 18, 2024 -

Elk Grove Ford responded

April 17, 2024

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Great experience every time I have my vehicle serviced Giana and the crew are Great Giana and the crew are Great More

by Luis.a.melendez

Verified Customer

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Recommend Dealer

Yes

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Apr 17, 2024 -

Elk Grove Ford responded

Luis, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Cale and Giana were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 16, 2024

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I'm sad we can't get our vehicle washed when it's in for service. service. More

by wootenretired

Verified Customer

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Recommend Dealer

Yes

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Apr 17, 2024 -

Elk Grove Ford responded

We appreciate your review and for bringing this to our attention, we aim to ensure everyone who visits the dealership has a top-notch experience. Thank you for choosing Elk Grove Ford. Cale and our team hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 16, 2024

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I always have had positive experiences at EG Ford, this time was no different. The service is timely and the associates are friendly. Elk Grove Ford is the only dealership I would recommend without hesitat time was no different. The service is timely and the associates are friendly. Elk Grove Ford is the only dealership I would recommend without hesitation. More

by WAYNE_SCHATZ

Verified Customer

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Recommend Dealer

Yes

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Apr 17, 2024 -

Elk Grove Ford responded

Wayne, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 14, 2024

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Great service from Tony the service manager. Got everything ready for me in a timely manner.Thanks Tony ! Got everything ready for me in a timely manner.Thanks Tony ! More

by Vince

Verified Customer

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Recommend Dealer

Yes

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Apr 15, 2024 -

Elk Grove Ford responded

Vinc,e Thank you for your very kind review. Tony and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 14, 2024

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Unsatisfied due to the same issue happening with my vehicle and there was nothing they could do about it vehicle and there was nothing they could do about it More

by BRIYYANY_J_1989

Verified Customer

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Apr 18, 2024 -

Elk Grove Ford responded

Briyyany, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com