Cale Wood | Page 69

Very good service would highly recommend thank you very much for your courtesy and service much for your courtesy and service More

by ROBERT_C94509 Verified Customer Verified Customer

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I love that I can walk right in and get my truck serviced very fast and speedy. Everybody's very professional and niece. Thank you very fast and speedy. Everybody's very professional and niece. Thank you More

by NICCOOK Verified Customer Verified Customer

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I was in and out in record time. Very great service. The person who was serving me had a wonderful attitude. Very great service. The person who was serving me had a wonderful attitude. More

by MODELMACRICH Verified Customer Verified Customer

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Most likely the work good. However getting someone to answer the phone is hit ‘n miss. Communication with the service needs improvement. My vehicle had three different promise However getting someone to answer the phone is hit ‘n miss. Communication with the service needs improvement. My vehicle had three different promise dates. Once it was finally done, I never was notified. The shuttle service is good. Elk Grive Ford could step up its game. More

by WadeJat2 Verified Customer Verified Customer

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Great service! Immediatly took my vehicle when I arived, and answered all my questions. They also investigated another problem with no additional charge. Kudos EG F Immediatly took my vehicle when I arived, and answered all my questions. They also investigated another problem with no additional charge. Kudos EG Ford. I will be returning in the future. Bill More

by DRBILLSP Verified Customer Verified Customer

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I haven’t had my car servic d here before but the car delivery was clean delivery was clean More

by j_valdez Verified Customer Verified Customer

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Appointment time scheduled. Asked that the service advisor call me beforehand so I could try to gage how long the appointment will be. No call. Got to the appointment on time. Asked that the service advisor call me beforehand so I could try to gage how long the appointment will be. No call. Got to the appointment on time. Service advisor was not at the dealership when appointment time came. Another service advisor explained that when the assigned service advisor would be back, then the techs go on lunch. It would be 2hours before someone could look at my vehicle. No phone call or text notification of this inability to service my vehicle at the time of the appointment. The service advisor I spoke with acted like it was no big deal & business as usual. Complete disregard of my time. Appointments should not be scheduled if this is the case. Most of us need the use of our vehicles, and those like me who drive for a living need to know the duration & time the vehicle will not be accessible. Unacceptable. Poor communication & dismal customer service. Ultimately the assigned advisor admitted Ford does not notify customers of needed updates for the tech/computers. They wait for a complaint or malfunction rather than updating during an oil change service. I have /purchased the extended service contract. Not even sure if the issue my vehicle went in for is fixed 100%. More

by chihuahualady13 Verified Customer Verified Customer

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Was told they had the part but didn’t. Had to wait another day. Lady on phone was rude and argumentative. Customer service very poor. Had to wait another day. Lady on phone was rude and argumentative. Customer service very poor. More

by Lodi95240 Verified Customer Verified Customer

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I requested a full synthetic oil change, they offered to complete my rear view camera recall. Everything was completed on time as expected and my vehicle was clean and available for pickup. Great customer s complete my rear view camera recall. Everything was completed on time as expected and my vehicle was clean and available for pickup. Great customer service, thanks! More

by gsimons Verified Customer Verified Customer

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As always this dealership is professional and very pleasant to work with. I never worry about them addressing any problems that might arise. pleasant to work with. I never worry about them addressing any problems that might arise. More

by imedeiros1946 Verified Customer Verified Customer

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