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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 76

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
767 Reviews
4.5

767 Reviews

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767 Reviews of Cale Wood

November 28, 2023

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They told me it would be an hour. It was 3 hours for a simple oil change. More

by Damian Inman
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Recommend Dealer
Yes
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Nov 29, 2023

Elk Grove Ford responded

Damian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 27, 2023

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Great CarPro certified dealer with great staff. To the point no hassle experience, worth the long drive from Oroville More

by CW45
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Wood

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Nov 27, 2023

Elk Grove Ford responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

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They told me that an oil change was $99 and everything was included, but that’s was for the works. The oil change was only 49. Not really an honest way to do business, More

by aaron.turner09
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 27, 2023

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2023

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The experience was nice and. They went over exactly what was going to be done on the car. More

by danieljroberts6
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Recommend Dealer
Yes
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Nov 24, 2023

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team, Daniel. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 22, 2023

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This was a basic 15k service. I had booked the appt. Online, ended up just needing the quick lane. They were able to fit me in. Took about 90 min. More

by CALIRE3
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Workmanship
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Recommend Dealer
Yes
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Nov 24, 2023

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

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Horrible customer service, My vehicle sat in the shop for a month two times for the same warranty repair. Very poor customer service. Would not recommend. More

by cobra_2408
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Recommend Dealer
No
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Nov 25, 2023

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 21, 2023

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Fast service and repair. Advisory keeped me inform of my truck at all times and very helpful More

by Mjnito4
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Recommend Dealer
Yes

Other Employees Tagged: Mike

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Nov 22, 2023

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 19, 2023

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I really miss the extra care that we used to recive ,like washing the car for us More

by DOUGLAS121494
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Recommend Dealer
Yes
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Nov 19, 2023

Elk Grove Ford responded

Thank you, Douglas, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 17, 2023

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I bought my truck from you and your sales team Johnny was awesome. I've always had all my services done thru you and you guys get it done quickly and and a great price every time. Your service team is cour More

by Tama34213
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Recommend Dealer
Yes
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Nov 19, 2023

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 14, 2023

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Great service and add great constant communication, gives you a great overall experience. Thank you Elk Grove Ford. More

by DBICKEL
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Recommend Dealer
Yes
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Nov 15, 2023

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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