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Cale Wood

Overview Reviews (774)

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Cale Wood

Cale Wood | Page 75

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5

774 Reviews

Overview Reviews (774)

4.5

774 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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774 Reviews of Cale Wood

January 19, 2024

Dealership Rating

Employee Rating

I always have excellent customer service when I come here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. here. I have never had an issue with any service completed on my vehicle. Everyone is friendly. More

by Eva

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gianna

Jan 21, 2024 -

Elk Grove Ford responded

Thank you, Eva! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 19, 2024

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Employee Rating

Is everything was done correctly, the service depth was very knowledgeable, they were quick in getting me out. very knowledgeable, they were quick in getting me out. More

by ROBERTBOZZOLO001

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Jan 21, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Robert, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 22, 2023

Dealership Rating

Employee Rating

Elk Grove Ford has always given me excellent service. They have a convenient shuttle for a ride home. They have a convenient shuttle for a ride home. More

by patti.kaida

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nick, my service guy

Dec 26, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

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Employee Rating

Customer service and advisor are bad, the mechanics are slow and bad, I will not trust any dealership to ever fix my car. slow and bad, I will not trust any dealership to ever fix my car. More

by Lee

Verified Customer

Service Price Transparency

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Recommend Dealer

Dec 22, 2023 -

Elk Grove Ford responded

Providing a positive experience is our top priority, Lee, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 15, 2023

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Employee Rating

Took 4 visits to get repairs correct and service rep was not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. not truthful about conversations with him and was mad about previous review which he didn’t do his job and seemed to be our fault. More

by P4434

Verified Customer

Service Price Transparency

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Recommend Dealer

Dec 19, 2023 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 12, 2023

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Employee Rating

Fantastic service, was in and out in 30 minutes. Went super smooth and no issue. Went super smooth and no issue. More

by jeffmprentice

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Dec 12, 2023 -

Elk Grove Ford responded

Jeff, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

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Employee Rating

I was having electrical issues with my hybrid. I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and no I brought it in a couple times but it didn't get resolved completely. I brought in again & they looked into it further and found a T.S.B on it and now I love my vehicle again. Thank you to the Elk Grove Ford Team. Whoohoo ;-D More

by JUSTCUZDMC

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Gianna

Dec 11, 2023 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

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Employee Rating

Super easy to work with. Straight forward deal. No haggling. Beyond and above service. Great people! Straight forward deal. No haggling. Beyond and above service. Great people! More

by DARRELLHUNTINGTON

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rachael Woods, Austin, Trevor

Dec 10, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Darrell, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 08, 2023

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Employee Rating

People were very helpful and let me know when things needed to be done! I didn't know it would take 4 hours!! needed to be done! I didn't know it would take 4 hours!! More

by CAROLYNS_QUILTS

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Dec 08, 2023 -

Elk Grove Ford responded

December 06, 2023

Dealership Rating

Employee Rating

Always. have given great service and follow up on when my vehicle will be ready have given great service and follow up on when my vehicle will be ready More

by Mike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 09, 2023 -

Elk Grove Ford responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com