When I brought my car in your service rep was very
helpful and understanding. He kept me updated on the situation.
helpful and understanding. He kept me updated on the situation.
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by REDSKIZNS
Verified Customer
Verified Customer
Service Price Transparency
Dec 27, 2025 -
Elk Grove Ford responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Quick, efficient, friendly and courteous staff and clean
waiting room took pride in the care of my car
waiting room took pride in the care of my car
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by dukestone1
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2025 -
Elk Grove Ford responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The dealership was great.
Just had ankle surgery and everything was brought to me in my truck. Thank you Steve.
Just had ankle surgery and everything was brought to me in my truck. Thank you Steve.
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by SALYERS HEAT AND AIR
Verified Customer
Verified Customer
Other Employees Tagged:
Steve,
Dec 21, 2025 -
Elk Grove Ford responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Completely satisfied with entire process, John Luna made
us feel comfortable thru the whole transaction process
us feel comfortable thru the whole transaction process
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by NATHANMOSTAD
Verified Customer
Verified Customer
Other Employees Tagged:
John Luna
Dec 19, 2025 -
Elk Grove Ford responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Elk Grove Ford!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The technician did a great job on my car.
He was very courteous and explained what he did to my car.
He was very courteous and explained what he did to my car.
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by BOORAT12
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2025 -
Elk Grove Ford responded
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The service department was very efficient about
explaining the process and kept me informed about everything
explaining the process and kept me informed about everything
More
by SAMFONG2012
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2025 -
Elk Grove Ford responded
Thank you for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Excellent communication and provides good service
options. Offering a ride home is an incredible service. The timeliness of estimate and scheduling was good
options. Offering a ride home is an incredible service. The timeliness of estimate and scheduling was good
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by Ak D
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Elk Grove Ford responded
Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Excellent service!
Service rep Mike was outstanding and provided timely updates. EG Ford service technician provided spot on service. Thank you.
Service rep Mike was outstanding and provided timely updates. EG Ford service technician provided spot on service. Thank you.
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by GREGORY.PARKS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
MIKE
Dec 08, 2025 -
Elk Grove Ford responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Very good and easy as the mobile unit coming out to my
house to fix my car. Wish this could be done with other types of services.
house to fix my car. Wish this could be done with other types of services.
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by scorliss17
Verified Customer
Verified Customer
Service Price Transparency
Dec 07, 2025 -
Elk Grove Ford responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
I've been to several quick lanes in the region, this is
the best I have been to.
Customer service desk was super helpful, friendly, and didn't try to push a sale, like others have.
I asked to get a q
the best I have been to.
Customer service desk was super helpful, friendly, and didn't try to push a sale, like others have.
I asked to get a quote for new tire pressure sensors, and they provided the quote without any pressure to purchase and encouraged time to consider it.
If elk Grove Ford continues to offer great service like this, I will heavily consider purchasing a new Ford from here.
More
by Joseph Hammack
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2025 -
Elk Grove Ford responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come!
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
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