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Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 10

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

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4.5
744 Reviews
4.5

744 Reviews

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744 Reviews of Cale Wood

December 04, 2025

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Employee Rating

My purchase was a cash sale so my contact was about as short and minimal as you can get. With this said. Tony, John, Erin were all very professional super helpful, and very friendly. More

by DPANSCIK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony, John

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Dec 04, 2025

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 04, 2025

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Employee Rating

Awesome service. Clear communication and they went above and beyond to make sure I was happy with the service More

by rbbp104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 03, 2025

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Employee Rating

Toni Ferris in fleet service. habdles business very professional and knowledgeable elk grove Ford #1 More

by 911GLOBAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tini Ferris

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Dec 04, 2025

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2025

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Employee Rating

Didn't return calls. Took 7 work days to repair a 3 day brake repair; or did it? No service reps or cashier available. Operator juggled me around and connected me with 3 More

by GBWILBER
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Operator

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Dec 06, 2025

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Dec 06, 2025

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2025

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Employee Rating

Johnny and the whole team at Elk Grove Ford were amazing. They always take care of us. More

by MIKEARIAST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 29, 2025

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2025

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Employee Rating

I am very pleased with the service that Micheal provided me. He was clear communcating potenttial repairs, prompt in responding to my questions on cell phone or text. More

by ENODOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2025

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 29, 2025

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Employee Rating

Mike is very good with communication and kept me informed as the repair progressed. I was also glad that the dealership has a place to drop off cars after hours; I was worried about leaving my car where it b More

by daemona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2025

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 22, 2025

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Highly recommended excellent and friendly service fast and efficient thankful for my decision and choosing Elk Grove Ford More

by MISSIRDH2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2025

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Counter service was clear in what I was entitled to in my service contract Engaged. More

by davidjluiz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 18, 2025

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Employee Rating

Everyone I dealt with were very helpful and so nice. It was a pleasure to deal with them. More

by LPEGJOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2025

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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