Caleb Wight

I purchased a Bronco Sport from Key Ford in midcoast Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it had Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it hadn’t been scheduled—despite them clearly stating otherwise. No apology, just “don’t worry about it.” Less than a week later, the service engine light came on and I had a flat tire. Again—this is a car I just bought, from a dealership. I booked another appointment. I sat in the waiting area for over two hours with no updates. When I finally asked, I was brushed off. I had to ask a second employee for any information. They did the recall—the one they had told me not to worry about—but didn’t figure out why the service engine light was on or the tire issue, the reason I was there. A few days later, the engine light came back on. I scheduled a third appointment. I clearly stated the engine light was on and a tire was flat. End of the day, I get a call: “Did you know your tire pressure is low?” Yes. That’s why the appointment was made. They charged me to fix the flat (again: just bought the car), and claimed the engine light was resolved. The next day on my way to work, the engine light came back on. That’s now four times I’ve had to bring in this car. At this point, I asked to speak to a manager. I explained the entire situation and how the way I was being treated had become completely unacceptable. Two hours later, I received a call—not with accountability, but with a question: “Did you fill the car up while it was running?” The question wasn’t just condescending—it felt deliberately dismissive and absurd given everything I’d already explained. I’ve now brought in this car four times in around five weeks, and the question is whether I know how to use a gas pump? I asked to escalate further. I was connected with someone claiming to be involved, but with zero authority—and who, as it turns out, did absolutely nothing. Hours later, the service department finally called me back. Their proposed solution? They’d like to use my car to give other people rides—“to see if the light comes back on.” But don’t worry—they generously offered to cover the gas. I’d just have to take the extra miles on my vehicle. As if that were a favor. No clarity on a fix. Just repeated deflection and patronizing responses. When I reminded them this isn’t about how many times I’ve had to come in, but about the fact that I bought a malfunctioning car from their lot, the response was more repetition, more blame-shifting. I’ve never been treated with such passive hostility at a dealership. Every step of this has involved dismissiveness, delays, and subtle but consistent undertones of being treated differently—less credibly—than other customers in the room. I’ll let you draw your own conclusions as to why. This has gone beyond poor service. If this dealership’s goal was to make me feel like a problem, they’ve succeeded. If you’re considering purchasing a vehicle here, please be extremely cautious. They will sell you a lemon, refuse to take accountability, and make you feel like you’re imagining the issues. Will be posting this review tomorrow. More

by keegan.lyle Verified Customer Verified Customer

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Great service as usual this past Friday. Thanks for always taking care of me. Love my F150 Lariat and will likely buy our next vehicle at Key Ford because of the service. Thanks for always taking care of me. Love my F150 Lariat and will likely buy our next vehicle at Key Ford because of the service. More

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The service has been less than mediocre last few times. Not going back ever for purchase or service. I am going elsewhere Not going back ever for purchase or service. I am going elsewhere More

by TROY53 Verified Customer Verified Customer

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Appointment was scheduled, work wasn't started until I showed in person. Not happy. Work wasn't completed, either. showed in person. Not happy. Work wasn't completed, either. More

by mdw Verified Customer Verified Customer

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Very nice to work with and vehicle is always done in time they give you. they give you. More

by Donna 123 Verified Customer Verified Customer

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Great overall, the team was polite, speedy and explained the service well. The oil change was cheaper than expected and I feel they did a quality job checking the car over! the service well. The oil change was cheaper than expected and I feel they did a quality job checking the car over! More

by JHallock34 Verified Customer Verified Customer

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Great customer service as always. Car was taken right on time. Friendly staff and clean waiting area after looking at amazing prices on new(er) vehicles on the lot Car was taken right on time. Friendly staff and clean waiting area after looking at amazing prices on new(er) vehicles on the lot More

by JOSHUALEMOI Verified Customer Verified Customer

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Great customer service Knowledgeable , responsive, Courteous, respectful, kind, communicates, helpful, 1234, 1234, xxxxx,xxxx,xxxx Courteous, respectful, kind, communicates, helpful, 1234, 1234, xxxxx,xxxx,xxxx More

by Bobbierose Verified Customer Verified Customer

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Great place, nice people. A little pricey but they gotta eat. The online scheduling is perfect. A little pricey but they gotta eat. The online scheduling is perfect. More

by propellerhead75 Verified Customer Verified Customer

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People are willing to take ownership of the situation and are pleasant. Caleb was very helpful are pleasant. Caleb was very helpful More

by BOWMANJEF Verified Customer Verified Customer

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