Calib Alexander

Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options! Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options! More

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My wife and I went to Napleton VW in Sanford Fl to look at a 2003 Nissan Murano. We arrived and spoke to the salesman, took the car for a test drive and everything was going fine. My wife really likes this at a 2003 Nissan Murano. We arrived and spoke to the salesman, took the car for a test drive and everything was going fine. My wife really likes this car and we intended to purchase it that day,and were paying cash, after talking to the salesman he went to talk to the sales manager. I told him I was not going to play his game with going back and forth with the price & to just get the best price right away or we would walk. --This is where thing went south---He comes back with the price--Now the car was advertised for $24,000. all of a sudden there is another $1750. added when I ask what this is for he says this is for the new tires, brake rotors & brake pads----This car had 13,000 miles--( there is no way it needed pads & rotors & likely not tires) -I seriously doubt they did any of this work. --I told the salesman that this should be included in the advertised price, --I was told no this is additional--B/S--Then there were dealer fee's over $1800. plus tax, tag, etc. By the time it was done the price had now jumped to $29,995--Thank you but No thanks--This is false advertising & a flim flam game. -- So We walked--I found a better one at another dealership without the bait & switch tactics that Napleton VW attempted. Guys there are plenty of places where you can purchase a car, there is no shortage of good used cars available for sale, Dont let yourself get scammed by a dishonest sales staff or dealership. --Beware-- If I could give a lower rating to Napleton VW in Sanford Fl. I would. --Dont walk--Run away from this dealership. --I even own a VW and I would never go back to Napleton VW. More

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After a horrendous attempted buying experience at AutoNation of Sanford, FL., I went to Napleton VW of Sanford. There I found a very willing team of sales professionals who went out of their way to AutoNation of Sanford, FL., I went to Napleton VW of Sanford. There I found a very willing team of sales professionals who went out of their way to meet my needs in a used car. I cannot say things high enough about my experience at their store aND customer care. If I need to again, I will travel back down from my home in Mobile, Al to shop at Napleton's of Sanford, FL. More

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