Calvin McCreary | Page 2

Worst service department in WPB. On 5/13/23 I took my Challenger to get serviced at Arrigo WPB. I took a video of the vehicle before it was taken into the service building, and Ant On 5/13/23 I took my Challenger to get serviced at Arrigo WPB. I took a video of the vehicle before it was taken into the service building, and Anthony Salvatierra (service agent) took one as well. Once the vehicle came back from the service building, I looked around the car and noticed two scratches on the lip of the front driver rim. I informed Anthony Salvatierra right away, and he noticed that the tire was also slashed. I showed him the video I took before the vehicle was taken in for service to prove it wasn’t like that before they took the car in. Anthony Salvatierra was then very skeptic and acting as if I was crazy by stating the fact that my vehicle was damaged by the service department. The person that worked on the vehicle was called to come look at the damage, and first thing out his mouth is "I hope I didn't scratch your car." Then the agent informed me that his manager will reach out on Monday. No calls on Monday, but I was not surprised. I called and was told they will send the manager an alert as he wasn’t available. Waited Tuesday till I just went there in the evening. Spoke with the manager, and he had all types of excuses as to why they didn't reach out. Went there to get it fixed today as agreed with the manager and was called an xxxxxxx by this weird childish guy they have working there doing I don’t know what, guess they didn't like the fact that I had a video of the car right before they took it in for service. Now they seem surprised I don't want them to fix anything at their place, and seem to be unwilling to pay to cover the cost to fix what they damaged. SAVE YOURSELF A HEADACHE AND GO ELSEWHERE. More

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Ariel Coss went above and beyond to make sure my truck was done correctly, communication was very important. was done correctly, communication was very important. More

by Backdam01 Verified Customer Verified Customer

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It took nearly three hours to get things done after the cash deal was already made. We have issue with a four-wheel-drive cable that I have left multiple messages with service manager about no return calls cash deal was already made. We have issue with a four-wheel-drive cable that I have left multiple messages with service manager about no return calls for the past week. More

by joshuamac01 Verified Customer Verified Customer

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The best dealer shop that I have ever purchased a truck from. Great customer service skills. Very professional from. Great customer service skills. Very professional More

by davisracing72 Verified Customer Verified Customer

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I rated fair because the appointment system for service is terrible. I usually need to make Saturday appointments because of my work schedule, however lately, I am told when I arrive that it is not guaran is terrible. I usually need to make Saturday appointments because of my work schedule, however lately, I am told when I arrive that it is not guaranteed that my car will be serviced that day. It completely defeats the whole purpose of an appointment system. You should just call it a "reservation" system to bring your car in and then "we'll get to it when we get to it." I have had my car since 2013 and it has never been as bad for Saturday service as it has been over the last 2-3 years. I work in Delray Beach but have never brought my car to the dealership there because during the week appointments are not always convenient for me due to my work schedule, however I am now seriously considering switching over to using that dealership next time I need service. The service itself is great, the mechanics always do a great job on my car. More

by pcgrant Verified Customer Verified Customer

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I could not be happier! It was very easy to make a service appointment and they were ready for me when I arrived. They did my scheduled service while I waited. It didn’t tak It was very easy to make a service appointment and they were ready for me when I arrived. They did my scheduled service while I waited. It didn’t take that long and the waiting area is very nice! With the complimentary WiFi I was able to get some work done. My service advisor was very professional and a great guy! I highly recommend Arrigo for all of your service needs! More

by randyw561 Verified Customer Verified Customer

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Very slow in all relationship. Their job is to promise you everything just so you make the purchase. They have no responsibility over their words and promises. Their job is to promise you everything just so you make the purchase. They have no responsibility over their words and promises. More

by shamrus Verified Customer Verified Customer

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Purchase a used certified pre owned truck on a Friday and the truck was in the service department the following Tuesday due to a window not going up-and-down. Sat for 3 hours before they told me the part and the truck was in the service department the following Tuesday due to a window not going up-and-down. Sat for 3 hours before they told me the part wasn't in. Took the truck to another Dodge dealership and they told me that I needed to take the truck back to Arrigo because there was a leak in the dash and it corroded all the modules that operate the window the dash lights and the doorlocks on the passenger side. I met with the Arrigo sales manager and the salesman and the sales manager was not helpful at all and actually refused to help me. Her name is Danielle and she was very unprofessional. Eventually the window and doorlock were fixed and they claimed they fixed the leak but the truck is still leaking in the same spot and the dash lights are not working properly. The existing leak will continue to corrode the new modules in the dash. I have purchased several trucks from Arrigo Dodge and have recommended them to my family and friends but I no longer will recommend Arrigo Dodge to anyone. More

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My Service Advisor, Christi, is very helpful and knowledgeable. Amazing experience and great writer. Would recommend 10/10 knowledgeable. Amazing experience and great writer. Would recommend 10/10 More

by pnanna16 Verified Customer Verified Customer

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Perhaps with the exception of 1 consultant in the 4 years I've been coming to Arrigo Dodge WPB I have had very positive experiences with the consultants, the quality of work and overall cleanliness of the cu I've been coming to Arrigo Dodge WPB I have had very positive experiences with the consultants, the quality of work and overall cleanliness of the customer lounge and bathroom. More

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