Cameron Goudreau | Page 75

Advisor very helpful. Appointments need better coordination so they are staggered more. Booking person needs to be more realistic re time needed for service. Appointments need better coordination so they are staggered more. Booking person needs to be more realistic re time needed for service. More

by EFORENSTEIN Verified Customer Verified Customer

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A number of young men helped checked me in (very attentive). Cameron was an excellent rep. explaining all the costs and options. Another young man at the parts window helped me find leather cleaner attentive). Cameron was an excellent rep. explaining all the costs and options. Another young man at the parts window helped me find leather cleaner for the car. He went out of his way to walk back into the showroom to select the product for me. Thank you More

by vkfrangos Verified Customer Verified Customer

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Lack of communication, part was delayed and I wasn’t notified until after my car was at the shop. Struggled to get updates when it would finally be fixed. notified until after my car was at the shop. Struggled to get updates when it would finally be fixed. More

by DOTTENAMANDA Verified Customer Verified Customer

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Awesome 👏 2 hands down 🖐️ even a video of your engine or muffler is provided with a detailed explanation of findings or status! They keep the ultimate driving machine dream alive and well! Thank you! 🙏 or muffler is provided with a detailed explanation of findings or status! They keep the ultimate driving machine dream alive and well! Thank you! 🙏 More

by MIGUEL.GORDILLO1 Verified Customer Verified Customer

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The kiosk check-in was entirely redundant to what I completed on line in addition there were many superfluous questions. I was then asked many of the same questions by Cameron. After waiting for 1 ho completed on line in addition there were many superfluous questions. I was then asked many of the same questions by Cameron. After waiting for 1 hour and 40 minutes with no update, all I needed was an oil change, I went to his desk to ask for an update but unfortunately he was not there. I waited for about 15 minutes and he returned and told me it should be done “soon”. It was a most sub optimal service experience. I have been a BMW owner for 20 years and have used BMW service in five other locations and four states. All of which were personable, timely, and customer focused. Unfortunately this experience missed the mark, by a wide margin, on all three. More

by Mel Verified Customer Verified Customer

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Good service in a great timely manner Very thorough explanation of what needed to be repaired explanation of what needed to be repaired More

by GEORGE.TABIB Verified Customer Verified Customer

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My first time there and I had my oil changed and tires rotated and all went great! rotated and all went great! More

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Very easy and helpful. Pleasant experience. Cameron was great and assisted me throughout the entire process. Pleasant experience. Cameron was great and assisted me throughout the entire process. More

by Dave27 Verified Customer Verified Customer

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Great service. The team got me in next day for a tire issue and also did annual service The team got me in next day for a tire issue and also did annual service More

by sean88 Verified Customer Verified Customer

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Very professional and organized delivering a high degree of service. Customer focused. Represent the BMW brand well! of service. Customer focused. Represent the BMW brand well! More

by DON81 Verified Customer Verified Customer

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