Tammy Macey

Excellent buying experience at BMW of Sarasota. Kind, helpful, professional and very knowledgeable team. No pressure to buy and they were patient while I made my decision. I absolutely LOVE my new Kind, helpful, professional and very knowledgeable team. No pressure to buy and they were patient while I made my decision. I absolutely LOVE my new M6! Super fun to drive. More

by jllutz3 Verified Customer Verified Customer

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First off, I want to express my sincere gratitude for the exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, a exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, and I believe she deserves recognition for her outstanding service. However, I also feel compelled to share some feedback regarding my overall experience. While Henrietta's assistance was invaluable, I encountered some challenges with the handling of my extended full warranty which I purchased from BMW. The issue was the Audi dealership not honoring the warranty on my Audi Q7 (purchased from BMW). Despite multiple attempts to contact Tammy, I did not receive a return call. Although she was pleasant when I finally reached her, I found the overall experience lacking in terms of communication and efficiency and curt shortly thereafter to say the least. As a retired Federal government employee, I firmly believe in the importance of treating customers with respect and ensuring their satisfaction, especially considering the significant investment involved. While the refund was eventually processed, the experience left much to be desired, as evidenced by our correspondences via email. Additionally, I encountered an issue with my vehicle shortly after purchasing it, which required attention from your service representative, Josh. While Josh did his best to address the issue, there were delays beyond his control that extended the resolution process over several weeks. Given that I purchased the vehicle from BMW, I sincerely hope that this was an isolated incident and that future interactions will result in a more positive and collaborative relationship. More

by JAMTWO20 Verified Customer Verified Customer

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Great customer service and the salesman were very knowledgeable. Enjoyable experience and love my new BMW👍 knowledgeable. Enjoyable experience and love my new BMW👍 More

by mdps33 Verified Customer Verified Customer

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I had a wonderful experience at BMW of Sarasota. Susan and Tammy were very helpful from start to finish. I would recommend anyone to go there for there next vehicle purchase. Susan and Tammy were very helpful from start to finish. I would recommend anyone to go there for there next vehicle purchase. More

by Aaronw22 Verified Customer Verified Customer

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Rahul was extremely helpful and knowledgeable throughout the entire process. This is my first BMW experience and it couldn't have went better. I'd strongly recommend BMW Sarasota and specifically Rahul as y the entire process. This is my first BMW experience and it couldn't have went better. I'd strongly recommend BMW Sarasota and specifically Rahul as your advisor. More

by brad.nocek Verified Customer Verified Customer

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People are very attention. Lots of great places to wait and Susan Nicole were excelkant Lots of great places to wait and Susan Nicole were excelkant More

by sadiepoo Verified Customer Verified Customer

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They did a great job and were very easy to work with. The car was exactly as advertised. The car was exactly as advertised. More

by kentejohn Verified Customer Verified Customer

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Jack, my salesman was so knowledgeable and professional and never pushy. Milan, the tech man was so helpful and patient. Tammy, the financial service manager, was also very helpful with all the final deta and never pushy. Milan, the tech man was so helpful and patient. Tammy, the financial service manager, was also very helpful with all the final details. i Was pleased with my experience of buying my car from BMW of Sarasota. More

by dcohen612 Verified Customer Verified Customer

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Susan was very helpful throughout the process. I would recommend her to all my friends and family! I would recommend her to all my friends and family! More

by Aaronw22 Verified Customer Verified Customer

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Susan Gatlin Tighe is my go-to person when it’s time to lease a new BMW. We have done a number of deals together at BMW of Sarasota. She is phenomenal! I always love the excellent customer service I rec lease a new BMW. We have done a number of deals together at BMW of Sarasota. She is phenomenal! I always love the excellent customer service I receive from Susan and feel well taken care of. Susan deserves WAY more stars than 5! Such a pleasant experience. More

by pgmodisett Verified Customer Verified Customer

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