Cameron Goudreau | Page 78

Cameron was diligent in ensuring an issue that I had previously brought my vehicle in for 2-3 previous times was repaired. He communicated with me throughout the process and offered transportation optio previously brought my vehicle in for 2-3 previous times was repaired. He communicated with me throughout the process and offered transportation options if I decided at any point not to wait at the dealership. I am awaiting a quote from Cameron on a replacement key and a cap for the driver's side mirror. One of the best service experiences ever at this dealership. More

by pgmodisett Verified Customer Verified Customer

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Timely check-in. Easy check-out. I appreciate the technician-to-customer video explanation of how the car is doing and what needs to be done. Easy check-out. I appreciate the technician-to-customer video explanation of how the car is doing and what needs to be done. More

by DKLEIN100 Verified Customer Verified Customer

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Cameron has done a great job assisting in with the service needs for my new X5 service needs for my new X5 More

by hanspeterson9000 Verified Customer Verified Customer

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Cameron was very helpful and communicative. He was very detailed when answering any questions I had He was very detailed when answering any questions I had More

by nicolehoblock Verified Customer Verified Customer

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Great service and super friendly employees was very greatfull for the service and how quick it went greatfull for the service and how quick it went More

by t.hahne Verified Customer Verified Customer

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Advisor very helpful. Appointments need better coordination so they are staggered more. Booking person needs to be more realistic re time needed for service. Appointments need better coordination so they are staggered more. Booking person needs to be more realistic re time needed for service. More

by EFORENSTEIN Verified Customer Verified Customer

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A number of young men helped checked me in (very attentive). Cameron was an excellent rep. explaining all the costs and options. Another young man at the parts window helped me find leather cleaner attentive). Cameron was an excellent rep. explaining all the costs and options. Another young man at the parts window helped me find leather cleaner for the car. He went out of his way to walk back into the showroom to select the product for me. Thank you More

by vkfrangos Verified Customer Verified Customer

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Lack of communication, part was delayed and I wasn’t notified until after my car was at the shop. Struggled to get updates when it would finally be fixed. notified until after my car was at the shop. Struggled to get updates when it would finally be fixed. More

by DOTTENAMANDA Verified Customer Verified Customer

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Awesome 👏 2 hands down 🖐️ even a video of your engine or muffler is provided with a detailed explanation of findings or status! They keep the ultimate driving machine dream alive and well! Thank you! 🙏 or muffler is provided with a detailed explanation of findings or status! They keep the ultimate driving machine dream alive and well! Thank you! 🙏 More

by MIGUEL.GORDILLO1 Verified Customer Verified Customer

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The kiosk check-in was entirely redundant to what I completed on line in addition there were many superfluous questions. I was then asked many of the same questions by Cameron. After waiting for 1 ho completed on line in addition there were many superfluous questions. I was then asked many of the same questions by Cameron. After waiting for 1 hour and 40 minutes with no update, all I needed was an oil change, I went to his desk to ask for an update but unfortunately he was not there. I waited for about 15 minutes and he returned and told me it should be done “soon”. It was a most sub optimal service experience. I have been a BMW owner for 20 years and have used BMW service in five other locations and four states. All of which were personable, timely, and customer focused. Unfortunately this experience missed the mark, by a wide margin, on all three. More

by Mel Verified Customer Verified Customer

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