Cameron Goudreau | Page 8

BMW Sarasota has been miserable to deal with, specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my servic specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my service in December with Derek as my service advisor. After that, I made multiple attempts to reach him—calls, voicemails—no response. Eventually, I scheduled with someone else on a day I could make time to come in, and I was told Derek would be there. My appointment was at 7:30 AM. I was the first car in the bay and the only car there. I was told Derek would be with me shortly. I sat in the lobby for 45 minutes, watching multiple cars that arrived after me get taken care of before I was. I finally went to ask why my advisor hadn’t come to speak with me yet. That’s when I was told Derek had a family emergency and wasn’t even in town. So not only was I lied to about him being there, but 45 minutes of my time was wasted and my car hadn’t even been touched. At that point, I spoke with a manager and was only able to get one of the two services done. I needed an oil change and body work under warranty. Only the oil change was completed. The body work was not. At the end of that visit, we scheduled for BMW to pick my car up from my home and drop off a loaner so they could complete the body work. That did happen. Paperwork was completed, insurance provided, credit card photographed—standard process. This was on a Friday. I tracked my car in the app and confirmed it arrived at BMW. They didn’t start working on it that day, which was fine and expected. Monday comes—no updates. I try reaching my advisor multiple times and get sent straight to voicemail. Tuesday (January 13), I finally had to threaten legal action just to get a status update. Here’s why: the first loaner vehicle that was dropped off at my house—paperwork and all—was never processed in BMW Sarasota’s system. Because of that, the car appeared stolen in their system. BMW was repeatedly honking the horn remotely through the app while it was parked at my house, disrupting my wife and me while we were working, because they were trying to locate the vehicle. BMW then had to send another loaner (which by the way reeks of cigarette smoke) to my home to swap it out, this time with an actual agreement on file so I wouldn’t be pulled over and charged with vehicle theft. The BMW employee who delivered the replacement loaner openly admitted all of this in my driveway, and I have it on video. You can see and hear the entire conversation. So to be clear: • I could have been pulled over and arrested • The vehicle was not covered under BMW’s protection plan • This happened even though I completed all paperwork correctly • BMW failed to submit it As of now, I still do not have my car. They say it’ll be done next Wednesday now. BMW has refused to take accountability and has offered nothing beyond “I’m sorry,” even after I stated this is grounds for legal action. This entire experience has been unacceptable, unprofessional, and honestly unbelievable from a brand like BMW that I have been with for about 4 different vehicles now. *UPDATE * 1/15/2026 BMW sent me a service video at 9:00 a.m. showing the inspection and confirming that the issue was resolved. The message also stated that I would be hearing from my new service advisor shortly. I waited until 3:30 p.m. with no update, even after texting my advisor first. At that point, I called and requested to speak with a manager. Paula, whom I’ve spoken with before, once again proved to be the only person willing to take initiative by looking into what was going on and trying to get me answers. Why is Paula the only person attempting to problem-solve? Come to find out, my vehicle has been completed since this morning, yet no one communicated that to me. The reason given was that my new service advisor is off today and tomorrow. You honestly can’t make this up. Thank you, Paula, for being the only person willing to help and follow through. More

by markus.s.robinson Verified Customer Verified Customer

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Cameron has been the best service manager we have ever dealt with, for 3 years now. Very friendly, knowledgable, and lets us know what to look for in the future. dealt with, for 3 years now. Very friendly, knowledgable, and lets us know what to look for in the future. More

by GULLMOM2000 Verified Customer Verified Customer

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We are always very pleased with Cameron. He is extremely knowledgable about what the BMW needs currently and what to look for in the future. Cameron is very friendly and accomodating. We alw He is extremely knowledgable about what the BMW needs currently and what to look for in the future. Cameron is very friendly and accomodating. We always look forward to having Cameron handle our appointments! More

by GULLMOM2000 Verified Customer Verified Customer

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Cameron in service did a very good job. However the dealership management has partnered with a Glass company who pressured me to replace my windshield telling me it was a big safety issue However the dealership management has partnered with a Glass company who pressured me to replace my windshield telling me it was a big safety issue on text and phone. The glass company rep with me on the phone opened a claim with my insurance because I thought recommendation was from the dealership. I cancelled claim following morning when I looked at windshield there was a very small rock knick- pretty hard to see. It was then explained it was not the BMW Service department recommending this. Make me wonder how this dealership is financially benefitting from getting lots of customers to replace windshields necessarily. More

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Not happy at all. The service plan issue is still not resolved and no loan car will result in future purchases at another dealership. The service plan issue is still not resolved and no loan car will result in future purchases at another dealership. More

by jeffrey.naidel Verified Customer Verified Customer

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I’m more than satisfied with both the maintenance done on my M8 Competition and the service provided by my advisor, Cameron. Highly recommend both!! my M8 Competition and the service provided by my advisor, Cameron. Highly recommend both!! More

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The staff and service always exceed my expectations. Very satisfied. I definitely recommend BMW of Sarasota to my friends and family. Very satisfied. I definitely recommend BMW of Sarasota to my friends and family. More

by JESSEQ305 Verified Customer Verified Customer

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Very good service Cameron very good kneed better food in waiting room, drinks good good service waiting room, drinks good good service More

by MSVTORTHO Verified Customer Verified Customer

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They always manage to get me in for service promptly. I love how they make a video of the initial Inspection of the vehicle and send it to you so you can understand what’s going on. The waiting area is I love how they make a video of the initial Inspection of the vehicle and send it to you so you can understand what’s going on. The waiting area is comfortable and well stocked with drinks and goodies. More

by bobfv Verified Customer Verified Customer

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Check in process was very smooth. Cameron did a great job explaining what needs to be done and the time it would take. Cameron kept me informed about the progress. Cameron did a great job explaining what needs to be done and the time it would take. Cameron kept me informed about the progress. More

by roharh Verified Customer Verified Customer

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