Brooke Beaudin

BMW AND Brooke are always there for us! ! Thank you for your wonderful attention and service ! Thank you for your wonderful attention and service More

by GEORGIAANDTERRY Verified Customer Verified Customer

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It was great It was really really really really really great It I say good great It I say good More

by KEN@HEMBREECO.COM Verified Customer Verified Customer

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Brooke did an amazing job and I appreciated her professionalism and honesty. She is the reason I will return and continue doing business with this dealership. professionalism and honesty. She is the reason I will return and continue doing business with this dealership. More

by timgraff75 Verified Customer Verified Customer

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Easy to work with. Easy & good communication with videos & texts. Really appreciate the pick up & drop off service. Easy & good communication with videos & texts. Really appreciate the pick up & drop off service. More

by Ksovie01 Verified Customer Verified Customer

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They care and make an effort to do things properly Repair done right the first time done right the first time More

by STU242 Verified Customer Verified Customer

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Service advisor Brooke was friendly, professional and very knowledgeable about my vehicle. Repairs were done quickly.Great experience. very knowledgeable about my vehicle. Repairs were done quickly.Great experience. More

by sl.savicevic Verified Customer Verified Customer

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Very professional and accommodating experience. All customers are unique and they adapt their process to who they are dealing with. Will buy more from them going forward. All customers are unique and they adapt their process to who they are dealing with. Will buy more from them going forward. More

by dvandertoorn Verified Customer Verified Customer

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Great communication and always keeping me updated. Straight to the issues on hand and up front Straight to the issues on hand and up front More

by LittleCake Verified Customer Verified Customer

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Brooke is an amazing advisor! She’s always professional and positive. You feel like you’re a part of a family when you’re there. The waiting area is clean, pleasant, and I appreci She’s always professional and positive. You feel like you’re a part of a family when you’re there. The waiting area is clean, pleasant, and I appreciate the cold drinks, coffee, and snacks. The service technician sent me a video while I was waiting so I could hear and see the assessment of my car’s engine, tires, and break pads. Nice touch! Thank you, as always from a loyal BMW customer! More

by Roseanne Verified Customer Verified Customer

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Very poor customer service, she is never nice, she's not mean but never nice. For a luxury car dealership she is not a welcoming and friendly person. I came in for a screw in my tire which I bought less tha mean but never nice. For a luxury car dealership she is not a welcoming and friendly person. I came in for a screw in my tire which I bought less than 6 months ago and was told my protection only covered roughly half my tire. I asked how would I have known that and said she would have given me something during an estimate she gave me, then I said why would that not be in the $2400 bill for when I bought 4 new tires. They fixed the tire and the sunroof wasn't working by voice control anymore and I was having a hard time getting it to work manually. They brought me my car, sunroof was doing the same thing, I messaged her for someone to talk me through it. Because if it was working at the dealership i told her it clearly mist be something i was doing wrong. She told me i needed to bring it back to the dealership for them to help. I said that was ridiculous. I told her i wanted to make a complaint, could she give me a number. She said there was no number to complain. She said she would call me as soon as she could and have a technician call me back to help me. That was two days ago, no call from anyone. This car cost over $100k and to have this type of service is unbelievable. HORRIBLE EXPERIENCE! More

by ajeromefletcher2 Verified Customer Verified Customer

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