Brooke Beaudin

Great communication and always keeping me updated. Straight to the issues on hand and up front Straight to the issues on hand and up front More

by LittleCake Verified Customer Verified Customer

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Brooke is an amazing advisor! She’s always professional and positive. You feel like you’re a part of a family when you’re there. The waiting area is clean, pleasant, and I appreci She’s always professional and positive. You feel like you’re a part of a family when you’re there. The waiting area is clean, pleasant, and I appreciate the cold drinks, coffee, and snacks. The service technician sent me a video while I was waiting so I could hear and see the assessment of my car’s engine, tires, and break pads. Nice touch! Thank you, as always from a loyal BMW customer! More

by Roseanne Verified Customer Verified Customer

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by Aude.61 Verified Customer Verified Customer

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Very poor customer service, she is never nice, she's not mean but never nice. For a luxury car dealership she is not a welcoming and friendly person. I came in for a screw in my tire which I bought less tha mean but never nice. For a luxury car dealership she is not a welcoming and friendly person. I came in for a screw in my tire which I bought less than 6 months ago and was told my protection only covered roughly half my tire. I asked how would I have known that and said she would have given me something during an estimate she gave me, then I said why would that not be in the $2400 bill for when I bought 4 new tires. They fixed the tire and the sunroof wasn't working by voice control anymore and I was having a hard time getting it to work manually. They brought me my car, sunroof was doing the same thing, I messaged her for someone to talk me through it. Because if it was working at the dealership i told her it clearly mist be something i was doing wrong. She told me i needed to bring it back to the dealership for them to help. I said that was ridiculous. I told her i wanted to make a complaint, could she give me a number. She said there was no number to complain. She said she would call me as soon as she could and have a technician call me back to help me. That was two days ago, no call from anyone. This car cost over $100k and to have this type of service is unbelievable. HORRIBLE EXPERIENCE! More

by ajeromefletcher2 Verified Customer Verified Customer

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Brooke is great. But the dealership is not friendly to its customers. I am in the market for a new car and will look elsewhere where customers are appreciated But the dealership is not friendly to its customers. I am in the market for a new car and will look elsewhere where customers are appreciated More

by Schlitt Verified Customer Verified Customer

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Service days and time are very convenient and my requested days have almost always been open. requested days have almost always been open. More

by maradabar Verified Customer Verified Customer

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She was awesome! She went above and beyond and exceeded all expectations! Car issue was fixed super quickly! She went above and beyond and exceeded all expectations! Car issue was fixed super quickly! More

by MOM3BOYS154 Verified Customer Verified Customer

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Over the past few cars I’ve had serviced over the years, Brooke has been the only one who as gone above and beyond to help me. Brooke has been the only one who as gone above and beyond to help me. More

by GSNYDS Verified Customer Verified Customer

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Brooke is a great service advisor. The techs know what they are doing. All in all, a good service experience. The techs know what they are doing. All in all, a good service experience. More

by BGREPLING Verified Customer Verified Customer

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I’m extremely happy with the customer service here. They always go above and beyond during every visit, even if it’s just a routine inspection or something as simple as getting a flat fixed. They take They always go above and beyond during every visit, even if it’s just a routine inspection or something as simple as getting a flat fixed. They take the time to help me through every step and make sure I’m taken care of. I truly appreciate the level of care and service I receive every time! More

by AMELIA.MCG813 Verified Customer Verified Customer

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