Cameron Shaw | Page 13

I appreciate the fast and accurate service from John Deuso's team. He is an excellent Director. Deuso's team. He is an excellent Director. More

by ibwells429 Verified Customer Verified Customer

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This dealership has excellent service, an attentive staff, and gets me in and out very quickly. staff, and gets me in and out very quickly. More

by oh1sleeper Verified Customer Verified Customer

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Didn't put car back together properly. Did not keep me informed on delays and when it would be completed. Did not keep me informed on delays and when it would be completed. More

by bhwyland Verified Customer Verified Customer

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UPDATE: Since I last posted this review, the GM of the dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors beh dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors behind this review. He did not ask me to change this review, so I commend him on that. I will however change my star rating for him. Mr. Shaw, thank you for making contact and listening to me. Buyer Beware! If you are an "Online" or an "Out-of-State" buyer, THINK TWICE or just DON'T DO IT, before you purchase from this dealership. The dealership leadership (GM and Sales Managers) and it's employees salesman (AC) and F&I (JR) have poor communication / disclosure skills, poor customer service (F&I was confrontational), poor vehicle delivery protocols (salesman), and the third party they use for paperwork sends individuals that do not know exactly what they are doing. The only reason the dealership received a 1 star is b/c I could not leave a zero. This review is on the dealership, NOT on the truck I purchased. 1) Initial sales manager did not return call as promised 2) Salesman (AC) and F&I (JR) did not disclose what the addendum was. Found out when signing paperwork with the third party notary. This added on an additional $1019 to the financed amount. Dealership refused to refund it. NO WHERE ON THE THE DEALERSHIP'S WEBSITE IS ANY MENTION OF THE ADDENDUM THAT COMES WITH ALL THEIR VEHICLES. IT IS ONLY SEEN ON THE VEHICLE ITSELF. 3) Salesman (AC) forgot about military rebate and had to be reminded. 4) Requested multiple times for a "Conditional Buyer's Agreement" but was told by salesman and F&I that it would be in the paperwork sent. 5) Sales man (AC) and F&I (JR) filled out the "Vehicle Delivery Confirmation" form without me giving input. Failed to inform me about a future recall on the truck. Gave themselves/dealership a perfect 10. COMPLETELY DISHONEST 6) F&I (JR) is confrontational when questioned or if a customer requests specifics. This was related to keeping my disable tag and a request for references. 7) Third party notary company used for signing paperwork did not know what they were doing. F&I was not available when were signing the paperwork, he had gone home for the night. 8) F&I put the wrong VIN for my trade on five documents and had to be redone; extending this poor purchasing process. 9) Asked for the GM to contact me twice. He did a short email reply stating he was not available until next week. That time has passed and GM has yet to contact me. SO BUYER BEWARE! More

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Very accommodating and attentive. The staff was excellent to work with and made it an enjoyable experience! The staff was excellent to work with and made it an enjoyable experience! More

by stephen34 Verified Customer Verified Customer

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Very personable, honest, and trustworthy. The individuals that helped me changed my car buying experience! The individuals that helped me changed my car buying experience! More

by zmcla001 Verified Customer Verified Customer

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I had a very good experience at this dealership. James Reagan and the sales guy were professional and knowledgeable about all the cars in the lot James Reagan and the sales guy were professional and knowledgeable about all the cars in the lot More

by CHAPE35 Verified Customer Verified Customer

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This is my favorite southern location! They always make my experience great. They always take fantastic care of my vehicle and address any concerns. They always make my experience great. They always take fantastic care of my vehicle and address any concerns. More

by shelbycraig96 Verified Customer Verified Customer

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I drove over 2 hours from OBX to buy at Southern because they were the most helpful and knowledgeable. A fair deal and no BS. They gave me a very fair price on my trade against actual sticker price. The o they were the most helpful and knowledgeable. A fair deal and no BS. They gave me a very fair price on my trade against actual sticker price. The other Jeep dealers in the OBX and Va were high pressure, trying to low ball my trade plus they were inflating the list price. Southern earned my business before and after the sale. My pleasure to give those folks 5 stars and 2 thumbs up. I’ll be back. Special thanks to Todd Nichols. More

by D.M.H. Verified Customer Verified Customer

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They have always provided me with great service and support. I will buy from them again support. I will buy from them again More

by DALEJOHNSON67 Verified Customer Verified Customer

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