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Candi Erwin
Candi Erwin at Shottenkirk Toyota

Candi Erwin

Service Advisor

Shottenkirk Toyota

5333 Broadway Street
Quincy, IL 62301

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5.0
43 Reviews
5.0

43 Reviews

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43 Reviews of Candi Erwin

January 15, 2026

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Employee Rating

Service for my vehicles has been top notch. They listen to all my concerns and needs. Give a sense of importance to being one of their customers. Very proactive in scheduling, maintenance, repa More

by Melanierrk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Nelson , Derrick

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January 05, 2026

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Very professional dealership. Everyone was very friendly while taking care of my automotive needs. I would recommend this automotive business to anyone in needs of vehicle repairs More

by Drw314
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Nelson

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Jan 05, 2026

Shottenkirk Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

January 03, 2026

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The automated service when you call in is terrible. It falsely set my appointment. I thought my appointment was set. It confirmed pick up, when my car was never picked up I was told can’t arrange pick More

by bartonbailbonds
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2026

Shottenkirk Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 26, 2025

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Employee Rating

Where on time fast and help fullnice understanding the waiting area. Was very clean and comfortable More

by m.gpa5281956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Nelson , no shure everyone was good

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Dec 27, 2025

Shottenkirk Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Toyota. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

November 26, 2025

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Employee Rating

They squeezed me in immediately as an emergency oil loss/change. Also did the tire rotation. So I appreciated their help. Also spent time talking to Ms. Bruns salesperson. More

by creativs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anette Bruns, Tara Nelson

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Nov 27, 2025

Shottenkirk Toyota responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

November 15, 2025

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Kind, courteous, and reliable. The shuttle is great! Tommy hauled both my dog and myself back to the stables. More

by julie.inghram
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Nelson , Kevin is an excellent mechanic and Tommy does a great job driving the shuttle.

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Nov 15, 2025

Shottenkirk Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

October 31, 2025

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Employee Rating

The service writers at Shottenkirk Toyota in Quincy, Il provide excellent customer service. Candi Erwin was my Service Writer. Tom the Courtesy Driver was friendly, which made the ride more enjoyable. More

by mwiewel521
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom - Courtesy Driver

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Nov 02, 2025

Shottenkirk Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

October 27, 2025

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Employee Rating

They’re real helpful. They explained things real well. And gave me an accurate time of how long it would take. More

by Wring520
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Oct 27, 2025

Shottenkirk Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

October 07, 2025

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Employee Rating

Great service! The Job team as always is exceptional! They always go the extra mile for whatever your needs are. More

by Jdavis3788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Davis

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Oct 07, 2025

Shottenkirk Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Toyota, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

October 07, 2025

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Employee Rating

Quick service and thorough explanation of what our vehicle needed for repairs. filler word, filler word More

by agriland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tara Nelson

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Oct 07, 2025

Shottenkirk Toyota responded

Thanks for sharing about your experience with Shottenkirk Toyota. We appreciate your business and hope to see you again soon! We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota of Quincy!

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