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Capri Blas
Capri Blas at Nissan of Torrance

Capri Blas | Page 21

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
246 Reviews

Languages Spoken

English English

4.7

246 Reviews

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246 Reviews of Capri Blas

February 04, 2025

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Employee Rating

Great service and attitude I am happy with the service the people at Nissan torrance More

by S.Vigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

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Feb 10, 2025

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 31, 2025

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Employee Rating

Capri was very nice and helpful, the Nissan service very nice. My car is running smooth. Thank you Nissan More

by CHRISALER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2025

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Employee Rating

Professionalism and efficient kind and warms people. I would like to suggest to others, thanks More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo , Latin man, Who was receive me out side

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Jan 28, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Thanks again for the recommendation and have an amazing day! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 20, 2025

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Employee Rating

Capri was extremely friendly and helpful! I was also helped by the mechanics while waiting to ensure that I knew I had been seen. Over all great service! More

by KIRALEGG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 18, 2025

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We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, Marcell Saavedra , Richard Burns, David Campos, Jimmy Vasquez

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Jan 22, 2025

Nissan of Torrance responded

Hello Tom, we are disappointed to hear that your experience was anything less than exceptional. I did speak with your Advisor and the Service Manager, and they clarified that the quote for $300 was not for a rotation it was to remove and replace the stripped lug nuts from your wheels. As for the oil change you were charged $39.99 + tax, as for the rotation they did quote you $29.99. Your Advisor also stated that he did advise your wife that service would take longer as Saturdays are our busiest days; however, stated that the service was a little over 2hrs long, he was a bit confused about the time frame provided on this review. If you wish to further, please don't hesitate to reach out to us. Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 22, 2025

Tom responded

Hi Elizabeth - to clarify, the $300 for removing a "stripped lug nut" wasn't, since I could do the rotation at home the next day. So basically they told my wife that it was so complex you needed extra labor to perform something that I could do at home with basic home tools. 2nd the service could have been a "little 2 hours long", but the car was release by 14:40, I have the phone calls we made + the credit card charge as proof. So took at least 4:30hrs. for a service pre discussed. and 3rd I was charged $39.99 + tax after a 15 minute call where you wanted to charge $79.99 + tax. I have both quotes on my hand if you want to look at them finally my wife went on a Thursday not saturday

January 17, 2025

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Employee Rating

They charge way too much for services They charge extra for using credit card ( illegal in CA) the sales person quoted me a lower price than what was charged They are constantly trying to upsell and tel More

by Jkrom
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 22, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to speak with your Advisor to clarify the concerns you stated on this review. If you have any questions or further concerns, we are happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 14, 2025

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Employee Rating

the service was very good. The server kind and caring. The time for service was reasonable. More

by SULAIMANABDULMALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 13, 2025

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Service personnel at Nissan are great and always provide timely updates on the status of vehicle updates More

by BRITTORANBALL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2025

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 10, 2025

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Employee Rating

It’s a pleasant and professional experience with Nissan Torrance. Staffs are polite and courteous. More

by DOWYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 11, 2025

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! It's experiences like yours that really keep us motivated! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 10, 2025

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Employee Rating

The service was good but the pricing was too expensive and why i needed to get a second opinion. More

by ROB.MASUDA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 11, 2025

Nissan of Torrance responded

Hello Rob, thank you for your feedback. We are pleased to hear that the service provided by our team was good as your satisfaction is very important to us. We understand that pricing is a significant factor when making decisions about services or repairs. We thank you for your sincerity. There are many things we factor into our pricing while staying competitive. Our rates not only reflect the quality of service we provide, but also expertise of our technicians, time, resources amongst other things. We truly hope you will consider us in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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