Cari Simpson
Cari Simpson at Shottenkirk Toyota Granbury
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Cari Simpson | Page 44

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Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.8
445 Reviews

Dealership Experience

15 yrs, 10 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

445 Reviews

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445 Reviews of Cari Simpson

March 20, 2020

Dealership Rating
Employee Rating

Very good experience! Was a little concerned that my car with less that 50,000 is needed 3 seals replaced and it’s leaking oil 🧐 Also, they were unable to figure out why my airbags will not stay aired up. More

by MKXRIDERS
Recommend Dealer
Yes

Other Employees Tagged: Mike Milson, Melissa

March 20, 2020

Dealership Rating
Employee Rating

Failure of trailer hitch We had an issue with a trailer hitch that bent that should not have happened. We had it originally installed at Toyota; they assessed the situation r More

by PCARPENTER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Melissa (last name ?) in the Service Dept ... give that lady 10 stars! Pedro Medina is the BEST!

March 19, 2020

Dealership Rating
Employee Rating

As Expected Efficient and friendly in a nice environment . Plus the pricing is not what you would expect from a dealership. A very competitive price and they eve More

by J_LGN82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeff Logan, Melissa Cates

March 18, 2020

Dealership Rating
Employee Rating

Service was professional and done in timely manner. When making the appt by phone the employee updated all my information. Then at car drop off another employee confirmed the info. But when calling to te More

by REIDJK3
Recommend Dealer
Yes

Other Employees Tagged: Garland Robinson

Mar 19, 2020

Shottenkirk Toyota Granbury responded

Thank you for sharing your feedback with us! Our team works hard to make sure our customers are taken care of when they visit our dealership. We appreciate your feedback because it helps us to grow as a dealership. We will be taking your feedback and making sure we get it fixed for the next time. Thanks again!

March 17, 2020

Dealership Rating
Employee Rating

integrity with repairs I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired More

by jaquita.price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Scott, Melissa and George

Mar 17, 2020

Shottenkirk Toyota Granbury responded

Jaquita, Thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again!

March 17, 2020

Dealership Rating
Employee Rating

Had a oil change and a wash, the wash pulled off the front hood clip, no attempt to make it right. Just a poor attempt to place blame that it was because the clip is painted. The retainers are shot and More

by ONERICKONE
Recommend Dealer
No

Other Employees Tagged: Garland Robinson , John Beckler, Ashton Morales, Hunter Poimbeauf, David Scott, Not listed so all got 2stars

March 13, 2020

Dealership Rating
Employee Rating

This is and has been the best experience with buying, as well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience b More

by STEVEDEMPSEY18
Recommend Dealer
Yes

Other Employees Tagged: Denise Rand , Pete Gutierrez

Mar 17, 2020

Shottenkirk Toyota Granbury responded

Steve, Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

March 12, 2020

Dealership Rating
Employee Rating

Extremely friendly, quick and informative service. Enjoyed having a woman to work with. It was a very comfortable place to wait on my service and purchase a birthday card. More

by SUSANLEE195787
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Mar 17, 2020

Shottenkirk Toyota Granbury responded

Susan, Thank you for sharing your experience with us. We appreciate your feedback!

March 06, 2020

Dealership Rating
Employee Rating

It was a great experience. The waiting room was very clean and the service was quick. I couldn’t ask for more. Having my pickup washed was bonus. More

by ALLO0
Recommend Dealer
Yes
Mar 09, 2020

Shottenkirk Toyota Granbury responded

Thank you for sharing your experience with us. We appreciate your feedback!

March 04, 2020

Dealership Rating
Employee Rating

we were greeted very courteously as we pulled inside the service department. fast service. friendly. quality work. would recommend using them for services in the future. More

by MESSAGEFORDALE
Recommend Dealer
Yes

Other Employees Tagged: David Scott

Mar 05, 2020

Shottenkirk Toyota Granbury responded

Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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