Cari Simpson | Page 43

Excellent service! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! The service advisor who assisted me did an awesome job! I would definitely go back for service or to purchase another car. You did well! More

by vbaker0 Verified Customer Verified Customer

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Great customer service completed recall and scheduled maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership maintenance. Clean comfortable waiting room. Easy to schedule service. Car clean and courteous delivery of car Recommend this dealership More

by TROY.PARKER62 Verified Customer Verified Customer

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Warranty Service The staff at Shottenkirk Toyota did a great job the day I had my 25,000 mile warranty check up. They listened to my comments about checking out the al The staff at Shottenkirk Toyota did a great job the day I had my 25,000 mile warranty check up. They listened to my comments about checking out the alignment and even did a road test after checking iit. Enjoyed the service experience. More

by JOHNALLEN1 Verified Customer Verified Customer

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Extremely long wait with appointment. My wife had a 3:00 appointment for an oil change and it took over two and half hours. She saw customers come in after her and had there car back in l My wife had a 3:00 appointment for an oil change and it took over two and half hours. She saw customers come in after her and had there car back in less then an hour. Then on the way out to get her car upon completion she was told something went wrong and the check engine light was on after the oil change. They corrected with no explanation. She was also told the car wash was not working so they could not wash it. She look outside and cars were going through the car wash? My past experience is it's hit and miss as far as good service, this isn't the first time we have had to wait this long with an appointment. More

by JIM@BULLHORNELECTRIC.COM Verified Customer Verified Customer

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Part recall and oil change Excellent service and friendly staff. Comfortable wait for my vehicle. Car wash was an extra service I as pleased to receive. Nice clean facility that Excellent service and friendly staff. Comfortable wait for my vehicle. Car wash was an extra service I as pleased to receive. Nice clean facility that was pleasant to wait in. More

by DB.FORD Verified Customer Verified Customer

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Baught a certified preowned vehicle, have always used the service departments and collision repair for work. Amazing job at helping me keep the vehicle is great condition. Lots of care for the brand. service departments and collision repair for work. Amazing job at helping me keep the vehicle is great condition. Lots of care for the brand. More

by Austin Scott Verified Customer Verified Customer

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Very friendly, courteous and knowledgeable. In and out in no time. Dealership has obviously taken measures to help prevent the spread of Covid19. Everyone should feel safe visiting. in no time. Dealership has obviously taken measures to help prevent the spread of Covid19. Everyone should feel safe visiting. More

by rlul Verified Customer Verified Customer

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I came in to get my rotors turned and new brake pads all the way around. Two hours waiting and they hadn’t even started on what I wanted. They came to me with a list of items that had nothing to do with m the way around. Two hours waiting and they hadn’t even started on what I wanted. They came to me with a list of items that had nothing to do with my brake job. I did ask them to check my fluid levels but I didn’t think it would take two hours. I still never got anything that let me know my engine oil level, I’ll have to check it myself I guess. My brakes make a slight sshhhing sound when I brake as I stop. I’m assuming this is becarotors and pads. I was not warned this would happen. If it doesn’t go away after a couple of days I’ll bring it back in. If I do I hope it doesn’t take 4 hours like my last visit. Your employees don’t seem to have a sense of how valuable your customers time is. I’m not happy and may seek to have my 2013 Prius 4 serviced elsewhere next time. 4 hours for a brake job is too long. More

by C.L.GEE Verified Customer Verified Customer

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Oil Change It is nice and clean and timely. I always bring my truck here for service and never have to wait long, which means allot to me. It is nice and clean and timely. I always bring my truck here for service and never have to wait long, which means allot to me. More

by SCBDMCHL Verified Customer Verified Customer

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2014 Corola maintenance You guys inspected my wife's car, rotated the tires and changed wiper blades. The wiper blade charge was out of sight. $20.00 per wiper blade ($40.0 You guys inspected my wife's car, rotated the tires and changed wiper blades. The wiper blade charge was out of sight. $20.00 per wiper blade ($40.00) plus $9.00 to install. What a rip off, especially when Auto Zone is approximately less than half that price and they will install wiper blades free. Never again. More

by KSTRANGE0306 Verified Customer Verified Customer

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