Carisa Soto | Page 4

Great Customer Service! I appreciate the quick feedback to all of my questions without hesitation when it came to getting my vehicle taken care of. I appreciate the quick feedback to all of my questions without hesitation when it came to getting my vehicle taken care of. More

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Bo was very helpful! They were quick and efficient. They made it a very easy experience They were quick and efficient. They made it a very easy experience More

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Carisa always takes of me when I come in and can always ask her a question to see if something is covered under my maintenance plan. ask her a question to see if something is covered under my maintenance plan. More

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Great group of folks in the service department. They get me in and out and check what my car may need They get me in and out and check what my car may need More

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This is the follow up to the review I left on Google, about 5 days ago. I brought my vehicle in 12/2/22, originally for a wind noise, but also brought up my AC the last couple days wasn’t blowing cold. E about 5 days ago. I brought my vehicle in 12/2/22, originally for a wind noise, but also brought up my AC the last couple days wasn’t blowing cold. Even the young lady who took my vehicle information agreed with myself and my service writer. Mrs. Soto, let me know that it would be some time due to 1) the tech having to diagnose the AC, 2) waiting on the AC machine, 3) installing the part(s) to fix the wind noise. After a couple hours, Mrs. Soto let me know the tech was still waiting on the AC machine, but installed the parts that were in to fix the wind noise. After diagnosing the AC issue it was determined that my evaporator core went out. Mrs. Soto gave me the option to take my car and bring it back, or leave it, get a loaner car, and when the part comes in, the car’s already there ready to have it R &R’d. I asked Mrs. Soto if it would be possible to leave my car since the tech may have already had it apart, and take a loaner car. She went and asked Mr. Mickey, which she came back and said it was ok. She walked me back to where my car was so I could get what I needed, and I met the tech working on my car. Noah and I talked for a few minutes, and again I had the feeling I like this person, based on the vibe I got. I was informed about the deposit for the loaner car, and was shuttled to enterprise to pick up my rental vehicle. Long story short, I wound up being in the loaner car for a week, due to Noah being sick, Mrs. Soto having a family emergency, and the shop foreman having to pitch in and work on my car to help get it fixed, but all in all, I kept in contact with Mrs. Soto throughout the process and making sure enterprise was kept up to date as well. Upon completion the AC blows ice cold, and I’m still an extremely happy customer. I even told Mr. Mickey that I really did appreciate him allotting me a loaner car. And to top it off, I’ve scheduled my oil change, and a fuel induction service for next week, seeing how the induction service has yet to be completed on my vehicle. The oil change is just for preventative maintenance purposes. Once again, Southside Kia exceeded my expectations, Mrs. Soto, and Mr. Mickey both should be praised for going above and beyond, they are two very awesome, amazing, and extremely helpful individuals. More

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The Southside Kia Team is great! I’ve worked with service managers Anthony, Tommie, Carisa, and Riley; they are always courteous, professional, knowledgeable, and excellent communi I’ve worked with service managers Anthony, Tommie, Carisa, and Riley; they are always courteous, professional, knowledgeable, and excellent communicators. The service technicians are the best! My vehicles are well maintained. Thank you! More

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Tommie thanks to you and your team there at Southside Kia I appreciate you for your excellent service. I saw you were crowded but appreciated you squeezing me in. You delivered my car and provided the servic I appreciate you for your excellent service. I saw you were crowded but appreciated you squeezing me in. You delivered my car and provided the service updates in a way I really understood. You have great customer service and I feel safe knowing my car was serviced correctly. I’m a repeat customer and would recommend your service team location to anyone. The fact you worked on my non Kia car was a huge plus!! Happy holidays to you and yours!! More

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Terrific service, honest pricing and Carissa (service Technician) make for one of the best dealerships around. Keep up the good work. ******************** Technician) make for one of the best dealerships around. Keep up the good work. ******************** More

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I have found a gem of a service tech. Carisa Soto is awesome. She has provided a wonderful, thoughtful, very knowledgeable service. I have decided she is the only person along with her me Carisa Soto is awesome. She has provided a wonderful, thoughtful, very knowledgeable service. I have decided she is the only person along with her mechanic that I will deal with. I go in for any noise that doesn't sound right and if she and/or her mechanic can't locate it they still try everything they can to rule out the issue. I wish the warranty was longer for 2nd owners but no matter what I will go to Southside Kia to see Carisa. More

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I have taken my Kia Soul to Southside Kia for 5 years. Service is outstanding every time. Rilley has been in charge of my service the last 2 times. He does a great job. The guys in the shop do a great job Service is outstanding every time. Rilley has been in charge of my service the last 2 times. He does a great job. The guys in the shop do a great job. They work as a team with office. Rilley keeps me informed with what my car needs. The work is done in a timely fashion. The waiting area is neat. Everyone is busy doing their job. I appreciate the service I receive every time. Sincerely, P. Giddens More

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