Carl Dokes

Nothing special. Have been buying cars for years. Some dealerships are easier to deal with than others. This dealership was nothing special. 5 hours to begin the Have been buying cars for years. Some dealerships are easier to deal with than others. This dealership was nothing special. 5 hours to begin the purchase process (no lunch). Another 3 hours to complete the financial process and take delivery. Would not negotiate on purchase price. Tried several times to "upsell" us on such things as $900 paint coating, $1,500 extended warranty, etc. Vehicle was detailed and fueled up when whole process was done. Received a quick & simple overview of the vehicle operations. Overall, while salesman was kind and considerate, other staff really could do much better at customer service. Sitting in a showroom 5 hours, then another 3 hours was seriously frustrating. Why was that necessary ? More

by ENDURANCE74 Verified Customer Verified Customer

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It was a very nice experience I got nothing but good things to say about it things to say about it More

by hectorlopez1217 Verified Customer Verified Customer

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Listen to my needs and made every effort to meet them Excellent service and timely Excellent service and timely More

by glasper.abraham Verified Customer Verified Customer

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1st time taking my wife’s Lexus here. . My new location from now on. Thank you. . My new location from now on. Thank you. More

by paul6666aw Verified Customer Verified Customer

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Very helpful with explaining information. Very polite and attentive. Absolute professional team member to have at Hanlees Fairfield Toyota. I would like to thank Mr.Dokes and everyone there a Very polite and attentive. Absolute professional team member to have at Hanlees Fairfield Toyota. I would like to thank Mr.Dokes and everyone there at Toyota for helping me and my wife to find the perfect car for our family. Happy Holidays to everyone at Hanlees Fairfield Toyota. Once again thank you for has us there and providing us a great experience! More

by GORLANLEE618 Verified Customer Verified Customer

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Very helpful with explaining information. Very polite and attentive. Absolute professional team member to have at Hanlees Fairfield Toyota. I would like to thank Mr.Dokes and everyone there a Very polite and attentive. Absolute professional team member to have at Hanlees Fairfield Toyota. I would like to thank Mr.Dokes and everyone there at Toyota for helping me and my wife to find the perfect car for our family. Happy Holidays to everyone at Hanlees Fairfield Toyota. Once again thank you for has us there and providing us a great experience! More

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Awesome service! !! They took care of my needs!!! The service department always helps me with the best professionalism! !! They took care of my needs!!! The service department always helps me with the best professionalism! More

by Junior Castro Verified Customer Verified Customer

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They were good and honest and got right down to work. good experience with the staff. good experience with the staff. More

by KTHPETE Verified Customer Verified Customer

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Good personal service to explain thr process to me. The device member answered the questions regarding my car. The device member answered the questions regarding my car. More

by Jameelah_hunter Verified Customer Verified Customer

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Raphael has gone out of his way to see that we are satisfied with the service we have received. satisfied with the service we have received. More

by HURTJEFF Verified Customer Verified Customer

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