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Carl Maratta
Carl Maratta at Executive Kia

Carl Maratta | Page 20

Service Manager

Executive Kia

1164 North Colony Rd
Wallingford, CT 06492

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5.0
281 Reviews

I started out my career with Toyota and I was with Toyota for a little over 10 years as a service advisor/assistant service manager. I worked my way up from that point forward and finally joined an amazing team at Executive Kia. I have been married to my wife Kelly for 9 years and we have 2 wonderful boys and a wonderful corgi name Lacie! I am a gear head and enjoy my project cars, love football and any and all time with my family.

Industry Experience

19 yrs, 10 mos

5.0

281 Reviews

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281 Reviews of Carl Maratta

June 23, 2022

Dealership Rating
Employee Rating

Guys were nice, not their fault Kia is deceptive and dishonest. To let customers buy a car with a faulty engine and then blame them when the engine blows at 85k miles is an awful thing to do. More

by Isabelle Verhault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague

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Jun 24, 2022

Executive Kia responded

Isabelle, thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

June 13, 2022

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Employee Rating

Service was good. However, they kept me waiting 2 1/2 hrs. Never called me. More

by Jacelentano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 14, 2022

Executive Kia responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry if we fell short here. Thanks again for choosing Executive Kia, we hope you will give us another opportunity to serve you! Carl Maratta Service Manager

June 13, 2022

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Employee Rating

Efficient, friendly. Good experience overall. Will be returning for service when in the area. Five stars More

by Gesa031197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague

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Jun 14, 2022

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

June 09, 2022

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Employee Rating

The service department always treats their customers with respect and the repair rates are very competitive. A good experience. More

by HARKINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ying "Chin" Chang, Brian Roush, Jovan Teague

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Jun 09, 2022

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

June 07, 2022

Dealership Rating
Employee Rating

Great customer service. They had me in and out the wait wasn’t long at all. More

by DUBOSEAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague

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Jun 08, 2022

Executive Kia responded

Thank you for taking the time to leave us a review. We look forward to serving you in the future. Carl Maratta Service Manager

June 06, 2022

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Employee Rating

This is a totally customer friendly dealership having our best interests always in mind. The service is timely and the cost is right. More

by Hansonian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath

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Jun 07, 2022

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

June 01, 2022

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Employee Rating

A wonderful team at Executive Kia! From service to sales to management they are amazing! Problem - they solve it! More

by HappyOwnerInBerlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Gogliettino IV , Ying "Chin" Chang, Carlos Trindade

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Jun 02, 2022

Executive Kia responded

Thanks for your feedback on your recent visit to Executive Kia. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle, and we look forward to serving you again! John Goglettino General Manager

May 31, 2022

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Employee Rating

Carl took care of my issue with a very high level of urgency. He was extremely responsive and professional. More

by JTCHORDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jovan Teague

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Jun 01, 2022

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

May 30, 2022

Dealership Rating
Employee Rating

I brought my 2011 Kia to this dealership because it needed a new engine. Kia had extended the warranty and replaced free of charge and gave me a rental. The only negative is they didn't reconnect the More

by MESAMS
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Parbhunath , Brian Roush, Jovan Teague

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May 30, 2022

Executive Kia responded

Thank you for choosing Executive Kia, your feedback and rating mean a lot to us. While we're glad that we were able to help with your engine replacement, we do apologize for not meeting your expectations in all areas of service. We appreciate your business and hope you will give us another opportunity to serve you! Carl Maratta Service Manager

May 30, 2022

Dealership Rating
Employee Rating

Everyone was so nice at the dealer, very helpful and kept me updated about my car. They were quick and just amazing. More

by Cdapne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jovan Teague

Report | Print
May 30, 2022

Executive Kia responded

Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

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