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Carl Rosencutter
Carl Rosencutter | Page 24
Finance Manager
Mike Juneau's Brookfield Buick GMC
13000 W Capitol Dr
Brookfield, WI 53005
765 Reviews
765 Reviews
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765 Reviews of Carl Rosencutter
Verified Customer
June 07, 2023
My purchasing experience has been nothing short of fantastic. Dustin is extremely helpful and I highly recommend you see him if your in the vehicle market. fantastic. Dustin is extremely helpful and I highly recommend you see him if your in the vehicle market. More
by DAVIDAUSLOOS
Other Employees Tagged: Rick Katz, Dustin Stafford , Justin Gohlke in parts has worked hard to get me the accessories I was looking for.
May 21, 2023
The team at Mike Juneau's Brookfield Buick GMC listened to what I needed in a new-to-me vehicle and delivered exactly what I was looking for. I appreciate the attention and care shown by everyone I dealt w to what I needed in a new-to-me vehicle and delivered exactly what I was looking for. I appreciate the attention and care shown by everyone I dealt with and I'm enjoying my new ride! More
by Sheila Paquet
Other Employees Tagged: Eric Lundquist, Dustin Stafford
May 19, 2023
I purchased the Jeep Cherokee. During the initial test drive, there was a grinding sound with a loud clunk when I put the car in drive. I was told by Alex that the grinding noise During the initial test drive, there was a grinding sound with a loud clunk when I put the car in drive. I was told by Alex that the grinding noise was the rotors and and the clunk sound is from the vehicle sitting and not being driven. Alex reassured me that your service team replaced them and looked the vehicle over and there were no other issues. I completed another test drive , no sounds so I purchased the vehicle. Please note that during this test drive, I never put the vehicle in reverse as it was parked in a space for me to pull straight out. During purchase, Carl advise me that if I had any problems with vehicle to bring it back to them for service and if you couldn’t fix it you would send it off to Jeep on my behalf. I purchased the vehicle Friday evening and over the weekend the back up camera didn’t work and there was a squeaky sound when I pressed the brakes. I also heard the clunking noise when putting the car into drive and making turns. After the weekend, I reached out to the service team at Mike Juneau and spoke with Kevin. He advised me that he didn’t know anything about jeeps and to take it to a Jeep dealer for service. I advised him that Carl stated that if I had any problems to bring it to them and then if they couldn’t resolve my issues they would send it off to Jeep for me. He said it would save time to take it to Jeep myself since he knew nothing about Jeep’s. Kevin also told me that only the rotors were replaced but not the break pad and the calipers could be bad. I’m not a service technician, but it seems odd to me that the rotors are replaced but not the padds??? The pads are before the rotors and if the rotors were bad it had to impact the pads. Also, was any of these parts checked when they serviced it for the grinding and clunking sound? It also concerned me that your service team replaced the rotors, but instead of asking me to bring it in to have it looked at, I was just advised right away to take it to Jeep. Also during this conversation with Kevin, he also stated that the back up camera would have to not be working when I brought it in for them to determine what’s wrong with it. I never mentioned that it sometimes works. Did they know that there was a problem before the vehicle was sold? I feel like a dropped a whole lot of money with a business that only told me things to get the sale. This was not the first car that I purchased with Mike Juneau, but I feel it may be the last. At the time of my purchase, I was in a rental due to an auto accident at no fault of mine. I was still in a position that I was fearful of purchasing a vehicle and wasn’t ready to purchase a brand new vehicle. Alex stressed to me that their goal was to get me out of the rental. Since the purchase of this vehicle, I have had multiple issues with the break pedal sound, the back up camera not working, the clunking noise when I put the car in drive and making turns and instances when the chime to notify me that my seatbelt is not enabled doesn’t work. These are all safety issues that puts myself and my passengers at great risk. I’m very frustrated with not receiving any resolution and being in a position that I’m not sure if my vehicle is safe. As for the purchase itself, I felt like it was very rushed and things were not explained to me. Also during the test drive, Alex stated that he knew nothing about the Jeep. I understand that this is not a Buick or GMC, but I would hope that there would be some common knowledge by the sales rep regarding features of a vehicle that they’re selling. Then the day of the purchase, Alex messages me to tell me that I need a cashiers check and that I can’t use my bank card. I had contacted my bank for prior authorization to approve that large transaction with my bank card for the payment. This was never mentioned the first day. I told him that I would be making a large payment. Very sad and frustrating. More
by Jeep Owner
Other Employees Tagged: Alex Macahon , Kevin Gilbert, Kevin from service
May 19, 2023
I have bought 4 cars in the past 6 years and it was an awesome experience each time. awesome experience each time. More
by vwt3070
Other Employees Tagged: Martinis Hughes, Dustin Stafford
May 02, 2023
I had a fantastic experience. They went above and beyond for me in every department. Thank you! They went above and beyond for me in every department. Thank you! More
by ANDREAHERRO
Other Employees Tagged: Dustin Stafford
April 21, 2023
Such a fast and efficient process- Dan was amazing , explained everything from start to finish , answering all my questions along the way . Carl did great finding my lender - processed everything quickl explained everything from start to finish , answering all my questions along the way . Carl did great finding my lender - processed everything quickly. They both made car buying so easy. More
by NICKOLEWI
Other Employees Tagged: Dan Drinkwine
April 14, 2023
Good place to shop or have your car service or buy new or used cars team work is there no matter what you want if. One person doesn't know they will find someone who does know what to do or used cars team work is there no matter what you want if. One person doesn't know they will find someone who does know what to do More
by William.welsh
Other Employees Tagged: John Doyle, Martinis Hughes, Eric Lundquist, Rick Katz, Randy Tennies , Dan Drinkwine, Kevin Gilbert, Jon Walters
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