Carl Sapolin | Page 12

Outstanding service, very friendly, very professional, not pushy on trying to over sell or up sell expensive products. Definitely will come back for my next car not pushy on trying to over sell or up sell expensive products. Definitely will come back for my next car More

by ALBAN5035 Verified Customer Verified Customer

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it was an excellent buying experience. Went smooth and got a prefect deal, for me. Also, the sales man Carl Sapolin got want, I wanted without a lot of back and forth. got a prefect deal, for me. Also, the sales man Carl Sapolin got want, I wanted without a lot of back and forth. More

by EMERSONHARPER01 Verified Customer Verified Customer

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I LOVED my experience everyone was friendly my salesman was very helpful and knowledgeable I will recommend and return for my next car Thank You was very helpful and knowledgeable I will recommend and return for my next car Thank You More

by RCBRADLEY01 Verified Customer Verified Customer

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Excellent service! Brandon the GM, Holly in finance, and Carl in sales were beyond amazing, and extremely helpful. Would 100% recommend to anyone, because I couldn’t be any happier with my outcome! Carl in sales were beyond amazing, and extremely helpful. Would 100% recommend to anyone, because I couldn’t be any happier with my outcome! More

by SSWEETS Verified Customer Verified Customer

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We have been leasing both of our cars from Ganley Nissan and plan on doing so next time. We are always taken care of in both sales and service! and plan on doing so next time. We are always taken care of in both sales and service! More

by MELISSA Verified Customer Verified Customer

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I apologize for the text block, but it's worth your time to read if you plan on buying from Ganley, so bear with me. I'm going to preface with the fact that some of the blame in this review goes to my inexp to read if you plan on buying from Ganley, so bear with me. I'm going to preface with the fact that some of the blame in this review goes to my inexperience in car buying, but the team at Ganley Nissan went out of their way to use my inexperience against me, had about a half dozen people lie to me and blatantly contradict each other while smiling in my face throughout the entire wretched process. I flew to Cleveland to buy my truck because in my area the prices for the model I wanted are severely inflated. Over the phone they did a pretty decent job of showing me everything on the truck I wanted to see to make sure that I wanted to travel for it, however they all gave me what was probably purposefully conflicting information. The truck comes with a warranty, no wait it doesn't, it's certified, oh wait no it isn't, it's got a backup cam, oh wait no it doesn't. When it came to discussing the price they were avoidant, which is to be expected, but when I said I wanted to make sure of the price before traveling they assured me that I would either get the price I was seeing, or that they were willing to negotiate once I arrived. When I arrived they immediately rushed me into the financing department to start figuring out the parameters of my loan, where I found out that the member of sales I had dealt with the entire time was conveniently not there that day. They told me over the phone that I didn't need to bring anything, but the first bank that had approved me wanted proof of address, which I didn't have with me, so they had to find someone else to handle my loan. My mistake in inexperience was going through all of the financing paperwork right then and there. They purposefully kept the price I was actually signing for from me until my name was down on every sheet of paper, and that price was almost $3,000 more than the price I was assured over the phone. I protested, but they just made me feel like everything was said and done at that point and I ultimately gave it up. I then got the title in the mail and the title says that I'm actually paying $1,000 more on top of the already gouged price. So in all I've paid almost $4,000 more for a truck that I was told from the beginning I was getting at most for the price they had listed, and that's not even including the taxes. On top of that when I left they called me the next day to tell me they had accidentally left my ID in their copier and that they would overnight it to me. It took two weeks to arrive. As I said, I made my mistakes, and I'll never make those mistakes again, but don't let them treat you like their pal, show you photos of their children, and offer you empty courtesies. Make no mistake, these people are xxxx, and they will reach as far into your pockets as they can to line their own with the spoils. I've since removed all of their branding and badges from my truck, and I will be posting this review on every platform I can find them on, and reposting it everywhere periodically so that it doesn't get buried. It's not much against their many locations, fleets of vehicles, and scores of salespeople, but if I can dissuade some folks from not having their hard earned money taken by these rats it's the very least I can do. Two stars instead of one only because I actually do love my truck. More

by ANDREWNFRITSCH Verified Customer Verified Customer

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Very accommodating. Excellent and prompt service. Also very courteous. He took his time and explained the details our transaction. Would recommend him in the future. very courteous. He took his time and explained the details our transaction. Would recommend him in the future. More

by ZDAVILI Verified Customer Verified Customer

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Great, friendly service at Mayfield Ganley Nissan. My 3rd car from them and it gets easier each time! Carl was great and the whole process was a breeze. Thanks for everything! car from them and it gets easier each time! Carl was great and the whole process was a breeze. Thanks for everything! More

by SHWASSER Verified Customer Verified Customer

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The customer service was great! I got my oil change, and tires rotated for the first time on October 6th. I arrived 15 minutes early and they took my vehicle right in. All I can say is, so far everything is tires rotated for the first time on October 6th. I arrived 15 minutes early and they took my vehicle right in. All I can say is, so far everything is great! More

by ANDRE-S Verified Customer Verified Customer

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Very positive interaction with Clay. No pressure. No Very positive interaction with Clay. No pressure. No gimmicks. Would recommend. Felt I was able to work with sales team and felt good about the purc Very positive interaction with Clay. No pressure. No gimmicks. Would recommend. Felt I was able to work with sales team and felt good about the purchase More

by SAFEHOLD Verified Customer Verified Customer

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