Carlito Mojica | Page 20

Great place to do business, my salesman was literally running to make this deal happen running to make this deal happen More

by MTC1282 Verified Customer Verified Customer

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Dave was awesome he was very polite and told me exactly what was wrong with my car and gave me a loaner immediately because he didn't think it was safe for me to drive my car with a transmission fluid leak what was wrong with my car and gave me a loaner immediately because he didn't think it was safe for me to drive my car with a transmission fluid leak. I love how they give me a video inspection of my car and gave a very detailed explanation of my car. Their customer lounge is beautiful and very well kept. I recommend anyone to LaFontaine. More

by George Zaidle Verified Customer Verified Customer

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My horrifying ordeal with LaFontaine Automotive Group in Michigan began in July when I placed an order for a car, paying a significant $10,000 down payment and an additional $5,000 for shipping to my state. Michigan began in July when I placed an order for a car, paying a significant $10,000 down payment and an additional $5,000 for shipping to my state. As the weeks passed without any updates, I grew increasingly anxious. My attempts to get information from the dealership only resulted in vague reassurances to "just wait" for the payment. After persistent follow-ups, I discovered that the loan place had no record of my loan, leaving me shocked and frustrated. Despite my escalating concerns, the dealership continued to stall, repeating the same evasive responses every time I called. Fast forward to November, and I received a threatening letter from their "Legal" team, demanding the car's return within seven days or a staggering $105,000 payment. They even hinted at pursuing legal action against me! It became clear that LaFontaine Automotive Group's negligence in handling my paperwork led to this situation. They had failed to submit my signed lease documents, resulting in their inability to secure financing. Now, they were shamelessly attempting to shift the blame onto me, the unsuspecting customer. Their approval of the deal and release of the car to a different state without proper paperwork checks is beyond comprehension. LaFontaine Automotive Group's unprofessional behavior and deceitful practices are appalling. Their attempts to strong-arm me into returning the car and the General Manager's consistent avoidance of my calls showcase their lack of integrity and accountability. I urge the management of LaFontaine Automotive Group to take immediate responsibility for their actions and call me to resolve this matter. It's time for them to stop dodging communication and confront the situation they have created. Avoid LaFontaine Automotive Group at all costs! Save yourself from the headache and heartache of dealing with these unscrupulous individuals. More

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This dealership is full of thieves. Leaving them ANY of your personal information is a HUGE risk. DO NOT TRUST. Leaving them ANY of your personal information is a HUGE risk. DO NOT TRUST. More

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Horrible customer service from sales! Don’t waste your time looking at vehicles here. This dealership plays every game in the book and does shady stuff. They’ll take your money to hold a Don’t waste your time looking at vehicles here. This dealership plays every game in the book and does shady stuff. They’ll take your money to hold a car for you, pull your credit, and sell your vehicle to someone else before you get there. With this market being crazy this is the last thing you want to deal with. This dealership is not trustworthy or loyal to customers. STAY AWAY! GMC a needs to look into this dealership! More

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The absolute only place that I get my cars serviced at! Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and Very thorough with recommendations and how best to plan for the future. I had the chance to work with Larry and it was good catching up with Dave and TJ! Outstanding customer service! See you all in a few thousand miles! More

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Worse customer service from a sales( Nicole Blaze)/financial manager(Nick Leporowski). They will waste your time and lead you down a rabbit hole. If your lucky they will call you back. I had to Blaze)/financial manager(Nick Leporowski). They will waste your time and lead you down a rabbit hole. If your lucky they will call you back. I had to call the front desk every time I need an update on what’s going on. They will “sell” you a car that has already sold just to get you into the dealerships. They are dishonest and are scammers. They will quote you good monthly payment and then go against there word. Be smart and a stay away from this dealership! More

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