Carlo Ongsingco | Page 9

UPDATE!!! NOTHING RESOLVED!!! From 1/7/2020 up until now, I have received NO HELP! Carlo asked me to send pics of my vehicle as well as my registration, and asked would I like to From 1/7/2020 up until now, I have received NO HELP! Carlo asked me to send pics of my vehicle as well as my registration, and asked would I like to be placed in another vehicle. I said that could be an option, and if that wasn't feasible, then I would like to be given the warranty that I was told I was purchasing for over 3k...which was supposed to be everything covered EXCEPT TIRES. Since then, all I've been getting is the run around, and until this very day CARLO still ignores my texts. I went to see him one time with my mother, and he made it seem like he wanted to help, but thats not the case. He even told me that his manager said that I shouldn't be having all these issues with a car that I've only had for a year. I've yet to be helped. The only thing Carlo has addressed was having my glove compartment fixed, which shouldn't have been coming apart on a vehicle I've had for a year. Yet, he's done NOTHING to help me with my main concerns. He's shown me several vehicles, but wanted me to give over 7k as a down payment and pay a car not for over 1k dollars monthly. I advised him that it would be too much for me. I haven't heard anything since then about anything. What I don't get is, you guys sold me BASICALLY A LEMON CAR, yet you want me to give you more money? How is that helping me when you want me to pay you more money to get out of a messed up car that you sold me under false pretenses? Help me understand that! More

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I have dealt with Carlo twice now and the experience was excellent. I highly recommend him. Was able to get a deal done the same day with little hassle and friendly customer service. excellent. I highly recommend him. Was able to get a deal done the same day with little hassle and friendly customer service. More

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Carlo is truly a pleasure to work with. He has deep knowledge of the vehicles and works with your needs to find the perfect car. He is honest, hard-working, and an overall pleasure to work with. He mad knowledge of the vehicles and works with your needs to find the perfect car. He is honest, hard-working, and an overall pleasure to work with. He made the car buying process a memorable experience. More

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Carlo was amazing every step of the way he provided great customer service and experience. He worked with me every step of the way in making sure I got into the car I wanted without any hassle I would recomm customer service and experience. He worked with me every step of the way in making sure I got into the car I wanted without any hassle I would recommend going to Carlo at bmw of Freeport to anyone and everyone I know More

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Carlo Ongsingco killed it with professionalism and knowledge Carlo did an outstanding job listening to our requirements relating to what car we are looking for, its' features and its costs. Carlo was patient and Carlo did an outstanding job listening to our requirements relating to what car we are looking for, its' features and its costs. Carlo was patient and went into detail on the new 330 we were looking at. As we test drove the car he explained how features worked in detail. The process was quite smooth and the transition of the car to our ownership was very exciting. I would recommend any of my friends and colleagues to see Carlo and BMW of Freeport. More

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Outstanding Lease Experience With Carlo! Carlo is an extremely professional, knowledgeable, detail oriented individual. Without a doubt, Carlos puts his customer first. Our lease transactio Carlo is an extremely professional, knowledgeable, detail oriented individual. Without a doubt, Carlos puts his customer first. Our lease transaction could not have been as smooth as it was without Carlo's involvement. He kept us informed every step of the way with frequent emails and personal phone calls. Our car pick-up was stress-free. We are looking forward to our forthcoming X5 lease with this amazing salesperson. More

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Great all around experience. Carlo was honest, helpful, and genuine. Couldn't of asked for a better sales person. Went for a test drive on Thursday, left the lot with it on Saturday. Very satisfied. and genuine. Couldn't of asked for a better sales person. Went for a test drive on Thursday, left the lot with it on Saturday. Very satisfied. More

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A+ experience Many thanks to Carlo at BMW of Freeport for making our recent lease experience a pleasant one. Working with Carlo was a pleasure. He was very profes Many thanks to Carlo at BMW of Freeport for making our recent lease experience a pleasant one. Working with Carlo was a pleasure. He was very professional, personable, courteous and knowledgeable about the vehicle we were interested in. He made leasing a vehicle a most enjoyable experience. He was very patient in answering our questions and concerns and went the extra mile to make sure everything was in order when we picked up the vehicle. Overall, Carlo and BMW of Freeport provided a very satisfying buying experience. I highly recommend that you seek out Carlo and BMW of Freeport for your next BMW. You will not regret it! More

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Great deal!! We had a great deal and pleasant experience.. Carlo is very patient and was able to offer the best deal to us. We’ve been to multiple dealers but he w We had a great deal and pleasant experience.. Carlo is very patient and was able to offer the best deal to us. We’ve been to multiple dealers but he was the one who was able to offer the best price.. More

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Carlo was amazing and absolute pleasure to work with As a female buyer, I felt so comfortable, respected and informed by Carlo. He took good care of me and my new car and made the car buying experience a As a female buyer, I felt so comfortable, respected and informed by Carlo. He took good care of me and my new car and made the car buying experience a pleasure. He was honest, informative and provided good advice. He explained each part of the process and prepped me of what to expect. I felt like I was dealing with a friend- that’s how comfortable he made me feel. My boyfriend accompanied me to the dealership both times I visited and he felt and said the same thing about Carlo and told me that I was in good hands. I highly appreciate Carlo and would recommend my friends and family and anyone I know who’s looking into purchasing a certified BMW. He’s a big asset to Freeport BMW. Thanks for everything, Carlo. I am one happy client. More

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