Carlo Ongsingco | Page 9

Fantastic Experience Carlo was excellent in his professionalism and service. He made the experience very personal and took all the steps to ensure my questions were answe Carlo was excellent in his professionalism and service. He made the experience very personal and took all the steps to ensure my questions were answered and my new lease went smoothly, especially in this situation. Thank you Carlo... More

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Professional & curtious Carlo our sales Rep. was extremely professional, diligent and courteous. He was prompt to answer any questions we had and very helpful with concerns Carlo our sales Rep. was extremely professional, diligent and courteous. He was prompt to answer any questions we had and very helpful with concerns when presented. This is my First vehicle with B.M.W of Freeport but it wont be my last. More

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Excellent Service Due to the pandemic, I was not able to initially go into the dealership, but I still had a very good seamless buying experience. Carlo was very profe Due to the pandemic, I was not able to initially go into the dealership, but I still had a very good seamless buying experience. Carlo was very professional, patient, attentive, and he responded to me right a way. He did not want me to settle on a vehicle because it was less expensive. He wanted me to get the vehicle of my dreams, and he made it possible and within my budget. I highly recommend Carlo at BMW of Freeport. He is the best! More

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Great experience Pleasure to work with Carlo, he is very attentive, professional and reliable; the best car buying experience I had so far comparing several BMW dealer Pleasure to work with Carlo, he is very attentive, professional and reliable; the best car buying experience I had so far comparing several BMW dealerships More

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UPDATE!!! NOTHING RESOLVED!!! From 1/7/2020 up until now, I have received NO HELP! Carlo asked me to send pics of my vehicle as well as my registration, and asked would I like to From 1/7/2020 up until now, I have received NO HELP! Carlo asked me to send pics of my vehicle as well as my registration, and asked would I like to be placed in another vehicle. I said that could be an option, and if that wasn't feasible, then I would like to be given the warranty that I was told I was purchasing for over 3k...which was supposed to be everything covered EXCEPT TIRES. Since then, all I've been getting is the run around, and until this very day CARLO still ignores my texts. I went to see him one time with my mother, and he made it seem like he wanted to help, but thats not the case. He even told me that his manager said that I shouldn't be having all these issues with a car that I've only had for a year. I've yet to be helped. The only thing Carlo has addressed was having my glove compartment fixed, which shouldn't have been coming apart on a vehicle I've had for a year. Yet, he's done NOTHING to help me with my main concerns. He's shown me several vehicles, but wanted me to give over 7k as a down payment and pay a car not for over 1k dollars monthly. I advised him that it would be too much for me. I haven't heard anything since then about anything. What I don't get is, you guys sold me BASICALLY A LEMON CAR, yet you want me to give you more money? How is that helping me when you want me to pay you more money to get out of a messed up car that you sold me under false pretenses? Help me understand that! More

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I have dealt with Carlo twice now and the experience was excellent. I highly recommend him. Was able to get a deal done the same day with little hassle and friendly customer service. excellent. I highly recommend him. Was able to get a deal done the same day with little hassle and friendly customer service. More

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Carlo is truly a pleasure to work with. He has deep knowledge of the vehicles and works with your needs to find the perfect car. He is honest, hard-working, and an overall pleasure to work with. He mad knowledge of the vehicles and works with your needs to find the perfect car. He is honest, hard-working, and an overall pleasure to work with. He made the car buying process a memorable experience. More

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Carlo was amazing every step of the way he provided great customer service and experience. He worked with me every step of the way in making sure I got into the car I wanted without any hassle I would recomm customer service and experience. He worked with me every step of the way in making sure I got into the car I wanted without any hassle I would recommend going to Carlo at bmw of Freeport to anyone and everyone I know More

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Carlo Ongsingco killed it with professionalism and knowledge Carlo did an outstanding job listening to our requirements relating to what car we are looking for, its' features and its costs. Carlo was patient and Carlo did an outstanding job listening to our requirements relating to what car we are looking for, its' features and its costs. Carlo was patient and went into detail on the new 330 we were looking at. As we test drove the car he explained how features worked in detail. The process was quite smooth and the transition of the car to our ownership was very exciting. I would recommend any of my friends and colleagues to see Carlo and BMW of Freeport. More

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Outstanding Lease Experience With Carlo! Carlo is an extremely professional, knowledgeable, detail oriented individual. Without a doubt, Carlos puts his customer first. Our lease transactio Carlo is an extremely professional, knowledgeable, detail oriented individual. Without a doubt, Carlos puts his customer first. Our lease transaction could not have been as smooth as it was without Carlo's involvement. He kept us informed every step of the way with frequent emails and personal phone calls. Our car pick-up was stress-free. We are looking forward to our forthcoming X5 lease with this amazing salesperson. More

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