Carlos Alejo | Page 14

Gina and her team are amazing. Everytime the service is outstanding. The service department is the only reason I still buy Kia Everytime the service is outstanding. The service department is the only reason I still buy Kia More

by dana.tewata Verified Customer Verified Customer

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Just terrible car wasn't prepared properly. Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any Car was empty on gas. Plastic was found inside car everywhere. Tires were all super low which it locked car in place. No valve stem colors on any tire. No call backs from dealer. More

by semerson91 Verified Customer Verified Customer

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They have no commitment of words, no respect for the customer, They weren't honest, My problem is the sales department and managers customer, They weren't honest, My problem is the sales department and managers More

by Maria Verified Customer Verified Customer

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My service took 6 hours to complete. I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fu I scheduled an appointment for a recall to replace a fuse, and used a coupon for an oil change, tire rotation, and car wash. I was informed the fuse was not in stock and we had to wait for one to be delivered. I SPECIFICALLY SCHEDULED THE APPOINTMENT FOR THIS ITEM AND YOU DIDN'T CHECK TO SEE IF IT WAS IN STOCK FIRST? Without a lift or special tools I could have done this job myself in half the time. The porter wasn't available, this was the main reason I used to come to this dealership. No one knew where the porter was. I had to take an Uber so I could attend a meeting. Further increasing overall cost. I noticed multiple fees, like document retention and shop fees. Further inflating the cost. Interestingly enough, I stopped coming to this dealership when I wanted to claim warranty on my tires i bought here and was denied because I didn't have receipts and the dealership did not have records dating back to when I bought the tires. Discount Tire Co has all my records from a decade ago and I never had this problem with them, or had to pay a fee for this. If it were not for the recall, I never would have come back. Picked up my car, and it had not been washed. So 6 hours and you still didn't complete everything. I hope the oil was actually changed and the tires rotated. Will continue to avoid this dealership More

by JWARD256 Verified Customer Verified Customer

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Very caring and genuinely interested in the needs of their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealershi their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealership. More

by PENGPANLONG Verified Customer Verified Customer

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Service was pretty quick around 2 hours. Workers are a little slow and quiet. They don’t have the best attitude. Workers are a little slow and quiet. They don’t have the best attitude. More

by saamatrix Verified Customer Verified Customer

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Worst place ever always a problem and issue at this place definitely will not recommend to anyone definitely will not recommend to anyone More

by mnieves742 Verified Customer Verified Customer

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Ever since I bought my vehicle there 3 years ago all I've had are problems with it. I had to replace my transmission, alternator and I was quoted over 3k to replace my oil pan, had are problems with it. I had to replace my transmission, alternator and I was quoted over 3k to replace my oil pan, More

by Mike Verified Customer Verified Customer

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The work was good but takes too long and I may not go back just for that reason. back just for that reason. More

by markyyrivera Verified Customer Verified Customer

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Very friendly and helpful. Waiting time it was a little bit more by hat what I was expecting. But overall great service Waiting time it was a little bit more by hat what I was expecting. But overall great service More

by SSALORT77 Verified Customer Verified Customer

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