Carlos Alejo

The experience started out ok, but the service took much longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it (along with a battery terminal cleaning). The car is new, purchased last November, and has a maintenance package so all of that seemed strange to me. That a car so new would need those things and also that I should be charged for them. After getting home I realized I probably shouldn’t have been charged for the alignment even though it’s not covered in the maintenance package but since the car is less than a year old and under 10k miles. I researched and found out that is the case. I reached out to the dealership since and worked with the service manager to get it corrected and 3 weeks later I still do not have my refund, what I do have is a lot of excuses as to why it’s not been refunded back to my card yet. Whole experience has left a sour taste in my mouth and made me feel the team there cannot be trusted. I’ll be taking my car to a different dealership for service moving forward. More

by Lobocolon Verified Customer Verified Customer

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This was by far the worst auto experience I have ever had in my life. From being told I would get a loaner repeatedly by Fin. It was always a yes when this is confirmed, yes when this comes in. To the Servic in my life. From being told I would get a loaner repeatedly by Fin. It was always a yes when this is confirmed, yes when this comes in. To the Service Manager Carlos taking authorization from someone who did not have authority to make decisions on my behalf. This came even after I verified if I would be double charged- yes I would be and I advised I would bring a new starter. Carlos was very dismissive when I questioned the authorization. When I bought the starter in again Carlos was very dismissive. He did not apologize for his error. Fin was also dismissive when he told my long term partner he “forgot” about the loaner- which is weird when I repeatedly asked for one. Fin was combative over text which I thought was very unprofessional on his end. When I reached out to both Fin and Carlos via text to pay the balance neither one responded. I was sent a link after texting Carlos about a reference number to pay my balance. Whoever fixed my car I thank you very much, I’m happy to have my vehicle back. More

by mich7760 Verified Customer Verified Customer

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Fin is always helpful . Happy to see the customer waiting area upgraded and comfortable. My service was fast and easy Happy to see the customer waiting area upgraded and comfortable. My service was fast and easy More

by SHANEILINDUSTRIOUS Verified Customer Verified Customer

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The location is very well maintained and the staff are friendly and knowledgeable and professional in their work environment with handling of the vehicle information and handling in giving a great deal. friendly and knowledgeable and professional in their work environment with handling of the vehicle information and handling in giving a great deal. More

by jluvm2012 Verified Customer Verified Customer

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Great work by everyone and well known to what they are doing and great communication doing and great communication More

by MARIOESPAILLAT Verified Customer Verified Customer

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Great customer service, very happy with the staff and all the amenities that they offer to there customers the amenities that they offer to there customers More

by eriosderuiz Verified Customer Verified Customer

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Buen servicio de mantenimiento, excelente atención. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. Rápido y eficiente, mucho mejor el departamento de servicios que el de venta que en mi caso fue un desastre. More

by Giraldo martinez Verified Customer Verified Customer

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On March 13,2026, I brought my 2025 Kia Sportage to Greenway Kia East for an oil change and tire rotation. It just turned 5,000 miles. When I returned home and was reviewing the bill, I noticed a $19 Greenway Kia East for an oil change and tire rotation. It just turned 5,000 miles. When I returned home and was reviewing the bill, I noticed a $19.95 + tax charge for oil supplement. I tried 4 times to get someone to call me back to explain the charges. It took 3 days of calling and leaving messages. Even left an email with the contact person (Gina Carpio) which is on their form should there be any questions regarding the bill. After my 4th attempt to reach someone, I spoke to the receptionist, Lisa Bhim. She apologized for the delay and said she would cc the Platform Manager and GM along with my concerns to the Service Department. This seemed to work because I received a call that day from Carlos. He explained that they add an oil additive to all oil changes. My friend with the same car, (2023 Kia Sportage) did not have it added to his when he recently brought it there for an oil change. I expressed my frustration that my issue was not so much the up charge of something I did not authorize, but the fact that it is not recommended for a new car with Synthetic oil. Research shows, including Kia, the following: Engine oil supplement is generally not recommended for a car with only 5,000 miles. At 5,000 miles, the engine is barely broken in, and modern synthetic oils already contain all the necessary detergents, anti-wear agents, and dispersants needed to protect the engine. Risks to New Engines: Using thick oil stabilizers or unnecessary additives can potentially cause issues in newer, tight-tolerance engines, such as clogging filters or damaging sensors. Manufacturer Recommendations: Most manufacturers advise against oil additives, and their use can sometimes impact warranty coverage. Carlos offered to have it drained and refilled but I do not have confidence in the Greenway Dealership to do the job. I will have it done elsewhere. More

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Great service very knowledgeable and welcoming. They keep you updated on everything going on and the place is very clean. Great seating area with tv free WiFi and drinks. Highly recommend They keep you updated on everything going on and the place is very clean. Great seating area with tv free WiFi and drinks. Highly recommend More

by WATCHCKY2K Verified Customer Verified Customer

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Great awesome recommendation to 100 percent please visit Kia they have everything you need and want Kia they have everything you need and want More

by Manny0912 Verified Customer Verified Customer

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