Carlos Alejo | Page 16

Fin kept me informed on my 60,000 mile service, and even save me money on a lifetime alignment for my 2013 Kia Forte. Fin made sure I had plenty of water and popcorn while I waited and offered to wash my ve save me money on a lifetime alignment for my 2013 Kia Forte. Fin made sure I had plenty of water and popcorn while I waited and offered to wash my vehicle as well. Fin is a Professional, Knowledgeable and deserves a nice bonus for his hard work as a Kia Service Advisor. More

by Party Time😃 Verified Customer Verified Customer

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Had a minor windshield issue. They were able to fix it and get me out quick. They are amazing. They were able to fix it and get me out quick. They are amazing. More

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Amazing service thank you - every time I come here there is great service I couldn’t be more happy. is great service I couldn’t be more happy. More

by mrsmidday7 Verified Customer Verified Customer

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Greenway Kia East is my favorite dealership to use for my oil changes and services on my Stinger Tribute edition. They are organized and efficient. The waiting area is comfortable and offers snacks and wat oil changes and services on my Stinger Tribute edition. They are organized and efficient. The waiting area is comfortable and offers snacks and water. More

by PETERPETEACCO Verified Customer Verified Customer

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Very satisfied with the service provided for my truck. Wait time was a little long but overall was satisfied. Wait time was a little long but overall was satisfied. More

by chaznaak@yahoo.com Verified Customer Verified Customer

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This dealership kept our vehicle for a full 3 weeks and did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serio did not repair the issue. They only did a tire rotation and replaced a regular battery under the hood of our KIA EV6 Wind, which had a far more serious issue with the main EV battery failing. The vehicle has had an issue for nearly a year of not getting the total of over 300 miles on a full charge. When I purchased the vehicle, the selling dealership showed me the specifications of getting up to 330 miles on a full charge. For the first 6 months, it did get between 325 and 330 miles on a 100% charge. After the first 6 months, the total miles starting declining drastically until it was only getting 215 to 227 miles on a full charge, and it was less than 2 years old with only about 12,000 miles on the vehicle when the issue started. I had taken the vehicle to two (2) other KIA dealerships that also did absolutely nothing but keep our vehicle for weeks. All of this was explained to the service advisor up front. He promised me that they would replace the main battery and agreed that the condition and issue happening was not normal or acceptable. Then, after 3 weeks, they did nothing but give excuses as to why they would not replace the main battery, all of which is under full warranty and under $3,500 of extended warranties that I purchased. I asked to speak to the General Manager. They put me on hold for about 30 minutes, and then come back with, "He is not available and will have to call you back." The GM and no other senior manager ever called me back, and I had to call 3 more times before I could get anyone. The Service Manager finally call me back 3 days later and started questioning me like I was stupid and knew nothing about my vehicle. He did nothing as well but waste my time. In response to another complaint, the dealership asked for me to call them "to talk about it". I am finished waiting on hold for hours and talking. If they really wanted to do the right thing, they would be calling me and solving the issue by honoring warranties that I have already paid. They have my phone number. If they do not want to do the right thing like any decent, professional business organization, then they can waste their time and money talking to state and federal investigators, my attorneys, and a federal judge in court. Therefore, legal action may soon be pending, and I am in process of filing several complaints with federal and state agencies for deceptive practices, fraud, and financial crimes. I am finished talking. It is time for action. They will get what they deserve. More

by Cal Pay7 Verified Customer Verified Customer

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Service was excellent. Didn't have to wait for long. Customer service was very professional and helpful. Didn't have to wait for long. Customer service was very professional and helpful. More

by Ilde Verified Customer Verified Customer

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At The Start Things Were Very Complicated But In The End Things Went Very Smooth- Happy With The Vehicle And The Technology . Things Went Very Smooth- Happy With The Vehicle And The Technology . More

by LOURDESG224 Verified Customer Verified Customer

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Everyone is friendly and professional. My car usually gets out of service in a timely manner. My car usually gets out of service in a timely manner. More

by ZOE0208 Verified Customer Verified Customer

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Muchas gracias por el excelente servicio que me brindaron todo estuvo genial el Sr Carlos que me atendió estuvo estupendo me brindó la muy buena atención y se realizó el servicio en el tiempo exacto muchas g todo estuvo genial el Sr Carlos que me atendió estuvo estupendo me brindó la muy buena atención y se realizó el servicio en el tiempo exacto muchas gracias. More

by ayllesca57 Verified Customer Verified Customer

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