Carlos Alejo
Carlos Alejo at Greenway Kia East

Carlos Alejo | Page 29

Assistant Service Manger

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5
287 Reviews
4.5

287 Reviews

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287 Reviews of Carlos Alejo

April 17, 2024

Dealership Rating
Employee Rating

Everyone was very polite and professional. They had me in and out in less time than I expected. More

by PRISCILLAGODSCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Carpio, Shelby Bishop, Fiyin Adeyeye, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Apr 17, 2024

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, Priscilla. Thanks for the review!

April 14, 2024

Dealership Rating
Employee Rating

Only reason i go here is because it is close to the house , when my motor went out they had car for three months and never gave me a loaner or put me in a rental car why they put a new engine in my car , jus More

by SYCODON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2024

Greenway Kia East responded

We're sorry to see that your experience with us hasn't been up to par. It's important for our customers to trust the service we provide, and it seems like we've fallen short in this regard. We'd appreciate an opportunity to discuss these matters further, so please feel free to reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

April 11, 2024

Dealership Rating
Employee Rating

Fast service procedures in the shop, very organized, and conscientious about guests waiting time during repair process More

by rd3311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Apr 11, 2024

Greenway Kia East responded

We're glad to know you appreciated our efficient service at Greenway Kia East! We always aim to respect our guests' time. Thanks for the positive feedback!

March 28, 2024

Dealership Rating
Employee Rating

Carlos in the service department is the most amazing person working. Always informative and super knowledgeable. Tbh if it wasn’t for him I’d probably do the service myself.he keeps me updated and alway More

by WATCHCKY2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Greenway Kia East responded

We're so glad to know that Carlos in our service department has been able to provide you with such excellent and informative service at Greenway Kia East. Your kind words are greatly appreciated, and we'll be sure to pass them along!

March 26, 2024

Dealership Rating
Employee Rating

Waiting room is small, uncomfortable, no access to coffee or snacks. Updates not given often enough More

by mmmless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2024

Greenway Kia East responded

We're sorry to read that you found our waiting area lacking in comfort and amenities. We strive for a welcoming environment, so your feedback is important to us. Also, we understand the importance of timely updates during any service process and will work on improving this aspect as well. Please feel free to reach out if there's anything more you'd like to share or discuss further about your experience with us - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 11, 2024

Dealership Rating
Employee Rating

Service department needs to learn how to call people back and to schedule appointments when they order parts More

by Ericchloey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gina Carpio, Shelby Bishop, Hector Rodriguez , Joshua Fernandez, Mathew Westberg

Mar 13, 2024

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

Dealership Rating
Employee Rating

Excellent dealership and people. Carlos was very helpful and dedicated in all the aspects of my decision More

by rojivalo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simon Dib, Darrien Dickson

Mar 04, 2024

Greenway Kia East responded

We're glad to know that Carlos was able to assist you throughout your decision-making process at Greenway Kia East. Thanks for the positive feedback!

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