Carlos Allicock | Page 16

Good experiance at Sun Toyota After my husband emailed Sun Toyota about the email he received about your sale Don Smith contacted us and he told Don Smith we would be in on Sunday After my husband emailed Sun Toyota about the email he received about your sale Don Smith contacted us and he told Don Smith we would be in on Sunday July 3, 2016 and Don Smith said he would see us. When we first arrived at Sun Toyota we assumed we had appointment with Don Smith but when we arrived we hear Don Smith isn't even in so they sent Carlos Allicock. To be honest my husband wasn't happy that Don Smith made the appointment and he wasn't even there. We could of been told by Don Smith he wouldn't be available when we were coming in and he would have someone else assist us but that didn't happen and we almost walked out we didn't even get a courtesy call. Carlos Allicock was very caring and understanding of our frustration and he took really good care of us. We bought our first Toyota back in 2009 for our daughter and came back to purchase our RAV4 on July 3, 2016. But it almost didn't happen because Don Smith or someone from dealer didn't even consider calling and letting us know someone else would be taking care of us. I would suggest in the future if a salesman can't be of assistance when its convenient for the customer then he should let the customer know in advance so there are no surprises. More

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Exceptional Customer Care Sun Toyota is a beautiful, ultra-modern dealership that provides superior customer care. We would not take our leased Toyota Camry anywhere else for Sun Toyota is a beautiful, ultra-modern dealership that provides superior customer care. We would not take our leased Toyota Camry anywhere else for servicing. At 7 pm on 4/28/16, we discovered our car battery was dead after leaving the gym. Although the service department had closed, I called the sales department and explained our dilemma to Carlos Allicock. He stated that he was sure there was a mechanic staying late. Carlos told me he would walk over there and explain my situation to the mechanic. I told him we were getting a jump start and could be there in 10 minutes. Carlos promised to call me back shortly. With three minutes, he called and told us to come to Sun Toyota and the mechanic would help us. When we arrived at the service center, Carlos was sitting in a golf cart waiting for us to arrive. He immediately offered to drive us to the service bay. At the service bay, we were warmly welcomed by Justin, one of Sun Toyota's senior mechanics. Within a few minutes, Justin and Brian (another senior mechanic) determined that we could have a new battery installed free of charge under our bumper-to-bumper warranty. Approximately a few minutes later, Justin had installed the battery. This experience was handled very professionally and with the utmost concern for our needs. Carlos, Justin, and Brian truly went above and beyond the call of duty to care for us as friends and to give us complete peace of mind during what could have been a very stressful and trying situation. Today, we called the service department and spoke with John, the service manager, to tell him about our very positive experience. We also spoke with Ferris, the GM, and told him how thrilled we were with Carlos, Justin, Brian, and Sun Toyota as a dealership that puts its customers first. More

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Just brought my 3rd vehicle from Sun Toyota I am happy to say I just purchased my 3rd Vehicle from Sun Toyota. I got a good deal on my new 4Runner and a good deal on my trade in. I really enjoye I am happy to say I just purchased my 3rd Vehicle from Sun Toyota. I got a good deal on my new 4Runner and a good deal on my trade in. I really enjoyed working with Carlos my salesman. He has the right personality for sales and a friendliness that makes you want to do a deal with him. More

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great job Carlos treated me with respect, professionalism and a me great deal. plane and simple! this is my third car from Sun Toyota will be back. Carlos treated me with respect, professionalism and a me great deal. plane and simple! this is my third car from Sun Toyota will be back. More

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Very Satisfied I just want to thank Monica McLaughlin for a very speedy response via email. I also would like to say that Carlos Allicock was a very professional sa I just want to thank Monica McLaughlin for a very speedy response via email. I also would like to say that Carlos Allicock was a very professional sales representative. No pressure at all and very informative. Matt from the parts department and the finance guy which i missed his name all were very professional and made my buying experience a great one. I will be back, soon. More

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New car Was upside down on my vehicle. Carlos and his team were amazing in meeting my needs and getting me into a fantastic vehicle . Love my new car Was upside down on my vehicle. Carlos and his team were amazing in meeting my needs and getting me into a fantastic vehicle . Love my new car More

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Professional, No presssure, Sales experience Very impressed with the speed and ease we were able to lease our new RAV4. In and out in two days. Great service from all sales personnel we dealt wi Very impressed with the speed and ease we were able to lease our new RAV4. In and out in two days. Great service from all sales personnel we dealt with both front and back office. Our salesman Carlos Allicock did an outstanding job. More

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