Jason Bulthuis

UPDATE: I took three weeks to update this experience, seeing as how that is how long it took them to get back to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Ra seeing as how that is how long it took them to get back to us. The team (Tim-Salesman & Jason-GM) did reach out to us and apologize; however, Dan Raba, Sales Manager) Who Jason said would get back to me never really did. He played text games like a 12-year-old schoolgirl. Even when I called and left him a message, he never actually called me back. Not what I would expect out of an adult Sales Manager. Dan should be lucky he does not work for me, as he would be gone for his lack of maturity and ability to follow up with customers. Anyways, the Honda of Libertyville Team did pull through in the end by not being able to locate the floormats and purchased a really nice high-end matching Ford Bronco floormat. Better than expected. In all fairness, they initially tried to play the game of we will get you the carpet mats, or if you remove the review, you can get the high-end mats. I explained to them that I'm kind of about principle, in case you haven't noticed. Strong-arming does not work for me. That's not going to happen, in case you can't tell. I said, put yourself in my shoes during this experience, how would you feel? They said point well taken. So in the end, Team Honda of Libertyville pulled through, but they just got off to a really, and I mean really, slow start. In all fairness, without this post, I'm not certain how things would have ended. But they ended well. The End - Semi-Upset Customer More

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I had a terrible experience with Honda of Libertyville and want to warn anyone considering buying a vehicle there. On March 28, 2026, I purchased a used 2024 Ford Bronco from them. When I first saw the ca and want to warn anyone considering buying a vehicle there. On March 28, 2026, I purchased a used 2024 Ford Bronco from them. When I first saw the car, it had carpeted floor mats and sunroof covers in the trunk. During the financing process, the dealership took the car to “detail” it. When I got home later that day, the floor mats were gone. My son reached out to our salesman, **Timothy Koszczuk**, about the missing mats, and his response was dismissive — suggesting we “check the we-owe.” There was no “we-owe”; the mats were in the vehicle when we bought it, and the dealership misplaced them. I then spoke to the sales manager, **Zeeshan**, who said he’d look into it but never followed up. After that, I emailed the new general manager, **Jason Bulthuis**, on April 1st, 2026. He didn’t reply until I called him on April 3rd, 2026. To his credit, he apologized and agreed the situation wasn’t handled properly. Jason said he’d have his used-car sales manager, **Daniel Raba**, take care of it, and even offered to buy a replacement set near my home rather than making me drive back. That sounded great — until they both stopped responding entirely. GHOSTED AGAIN It’s now been well over two weeks, and I’ve received zero communication despite further calls and emails. Every person I dealt with there has failed to follow up or take responsibility (over a lousy set of $150-$200 car mats on a $45,000 car). Once they make the sale, it seems customer service stops completely. I'll never buy from this group again. The worst part was that we had an initial good buying experience. Do yourself a favor — take your business somewhere that values integrity and follow-through. Honda of Libertyville has shown me they do not. I hope the owner of Honda of Libertyville (Murgado Automotive Group, led by CEO Mario Murgado) sees this and knows who he has working for him. Absolutely pathetic !!! Tarnishing his trusted name over a few hundred bucks. The End - One Angry Customer More

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