Carlos Cave | Page 3

Difference of opinion between the sales representative Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a cal Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a call back from the manager to settle this and no one called us back. Took the vehicle to Roseville Lexus dealer and problem was solved. It turns out, the vehicle DID have the feature, it just wasn’t turned on. More

by gabrielahodis Verified Customer Verified Customer

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Really enjoyed working with Carlos. He was professional and helpful. Straightforward purchasing experience for us. He was professional and helpful. Straightforward purchasing experience for us. More

by CTJ59 Verified Customer Verified Customer

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Starting with Carlos I was thinking of buying my car from Valley Lexus because I worked with them before, however they didn’t listen, I looked around and saw that Lexus of Sacramento just got a car so I emai Valley Lexus because I worked with them before, however they didn’t listen, I looked around and saw that Lexus of Sacramento just got a car so I emailed late Friday was surprised Carlos responded right away so I came in Saturday and Jarod was great I needed this car for my business not personal the team made it work from Jarod to Kal your financing Manager he was fantastic I’m very impressed with the whole experience and I will be loyal to Lexus of Sacramento!!! Normally I don’t leave a long review however if your considering a vehicle I would definitely recommend you talk with Lexus of Sacramento first!!! David Mckeehen Carmichael Ca. 12/15/2023 More

by PACIFICBUILDERSDAVE Verified Customer Verified Customer

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Did not solve an issue with low tire pressure recurring. Did not provide a replacement protector for a wheel housing promised to me at sale a few months ago. Service personnel were not helpful when I poin Did not provide a replacement protector for a wheel housing promised to me at sale a few months ago. Service personnel were not helpful when I pointed out that there must be a reason for the tire pressure loss. overall very dissatisfied. More

by MAGLYNN7 Verified Customer Verified Customer

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Lexus of Sacramento made our car buying experience fun, fast and fair! We rate them 5 stars! fast and fair! We rate them 5 stars! More

by SALOMEWGARCIA Verified Customer Verified Customer

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He serves customers very well, enthusiastically, friendly, he explained my questions thoroughly, thank you so much friendly, he explained my questions thoroughly, thank you so much More

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Everyone was very polite and helpful. The paperwork took around 3 hours. Overall good experience. The paperwork took around 3 hours. Overall good experience. More

by JAZMINDIAZG0 Verified Customer Verified Customer

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Very quick and easy experience. I will buy all my lexus vehicles from this dealership. I will buy all my lexus vehicles from this dealership. More

by RICHARD@RUMSEYCONSTRUCTION Verified Customer Verified Customer

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Help was great! They were able to handle most of my questions via text and I successfully purchased a new vehicle! Very happy with the warranty and maintenance opt They were able to handle most of my questions via text and I successfully purchased a new vehicle! Very happy with the warranty and maintenance options offered for purchase as well! More

by KAYLA.BLODGETT89 Verified Customer Verified Customer

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Very friendly and professional Thank you Ok 👍 car was nice 8 got to watch football nice 8 got to watch football More

by WTRDOGLAB Verified Customer Verified Customer

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