Carlos Covarrubias | Page 8

Best vehicle purchase ever! I was only considering a purchase and fiddled around with TrueCar one night and next thing I knew, every car dealer in Southern California was contact I was only considering a purchase and fiddled around with TrueCar one night and next thing I knew, every car dealer in Southern California was contacting me ! I live within a mile of one of the Chevrolet dealers in San Diego county but ended up at Courtesy strictly because of the contact procedure utilized by salesperson, Carlos who turned out to be a truck specialist and knew the product I was interested better than anyone I've dealt with in the past. Carlos was courteous, helpful and most of all.......Honest! Yes, Honest. I happened to own the same model I was looking to purchase, a Silverado 2500HD Duramax Diesel, that I owned for 10 years, and owned a 2004 before that, so it was pretty hard to trick me with a faulty answer. Because of his follow up, including the sales managers, I paid a visit to Courtesy. Carlos knew I was coming and without telling me till later, he came in on his day off to assist me. We set up a time and he had a vehicle all ready for me to test drive. Wisely, for the dealership and himself, he had the vehicle I mentioned but it was upgraded to a 4 x 4 and the top of the line High Country version, a strikingly nice blue exterior and very sharp black interior (I've pretty much always purchased black) Chevrolet has installed an air ram which punches the horse power up to 400 HP and an additional 200 lbs. of torque. I believe I could pull my house off its foundation ! The diesel truck was about 40-50% quieter than my 2008 and the driving experience was a pleasant surprise. A side benefit is that the vehicle has just about every "toy" known to man. I'm pretty sure this will be the last truck I purchase in my life and to have it be such a great buying experience makes me like the truck even more! Ken in finance (one of the processes we buyers dread) was efficient, friendly and very low pressure. All in all, everyone I dealt with did everything they said they would which has not always been my experience at a car dealer. John More

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Horrible experience!!! I purchased a brand new corvette and I before I even got home with the car the service light came on. I had to pay out of my pocket to have this brand I purchased a brand new corvette and I before I even got home with the car the service light came on. I had to pay out of my pocket to have this brand new car to be serviced. 2 days later the service light appeared again with a different problem. Again I have to have it serviced and pay out of pocket. I am being told by this dealership that the service department at Courtesy Chevrolet did not do their job. They were Supposed to completely inspect my car before giving it to me and it was not done. So because they took short cuts and failed to do their job. I am being penalized and having to take off work, pay out of pocket to service a brand new vehicle. This has been the worst experience I have ever had purchasing a vehicle. I will never do business with this dealership again. I would advise others not to either. This dealership is 60 miles from my house and it is a huge inconvenience to drive back to them to have it serviced. I am taking it locally to be serviced but it is costing me money each time. It is truly embarrassing to have to take a brand new vehicle in for service. Courtesy Chevrolet should be ashamed of how they sold me a car without inspecting it. More

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Great experience! My first purchase with courtsy Chevrolet it was a great experience easy fast Carlos was exceptionaly helpfull will go back agian and agian they My first purchase with courtsy Chevrolet it was a great experience easy fast Carlos was exceptionaly helpfull will go back agian and agian they have a customer for life More

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